I can’t remove the unmute icon on my Xbox one. Just happened one day. Tried re booting and...

Hi Albert,

Sorry for the issue with your headsets. Here is a list of troubleshooting to try out. Some you may have done already and some you may not have. Number 9 seems to be a temporary solution to this ongoing issue.

1.) power cycle console

2.)Go to settings>Devices & Streaming>Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the menu> Audio> Turn Mic off and on. OR go to settings> Devices & streaming> Accessories> [...]>Volume> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged. [Turning on Vibration if it does not "Buzz"> Settings>
Ease of Access> Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adapter.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad

Hey there Gamers,

Sorry to hear you have been having these problems, Now this is a known issue that has already been reported and is being worked on. I would advise that you do contact
Xbox Customer Support so that you can report this problem to our agents and provide more information.

We hope to have this issue resolved soon.

Your technical support rep was the most condescending representative I have had the please of talking too. The last option was a factory reset. We just completed and the damn mute icon is still there! So please someone tell me how this is not an XBox One
Microsoft Live issue like he did?

Hello Gamers,

We recommend to do another call back. When you get a support agent let them know it is a known issue and need assistance. Also tell them you have done all troubleshooting steps. When you call they are gathering information for this issue you will need Gamer
tag, console used, and your region.

Thanks.

Brad

Hey there Gamers,

Sorry to hear you have been having these problems, Now this is a known issue that has already been reported and is being worked on. I would advise that you do contact
Xbox Customer Support so that you can report this problem to our agents and provide more information.

We hope to have this issue resolved soon.

i have same issue. I select unmute go out and back in an he is still muted. Tried removing and re-adding. Even removed my profile from xb and added that again.