I cant remove my debit card from my account

Discus and support I cant remove my debit card from my account in XBoX on Mobile to solve the problem; I cant remove my expired debit card from my xbox account because of pending charges. Everything on my billing history is complete, i have turned off... Discussion in 'XBoX on Mobile' started by SovereignShiba, Jul 10, 2018.

  1. I cant remove my debit card from my account


    I cant remove my expired debit card from my xbox account because of pending charges. Everything on my billing history is complete, i have turned off auto renewal for both xbox live gold and EA access and I've done the same for a related account. I removed
    the debit card from the related account and added a new debit card but i cant do the same for my account

    :)
     
    SovereignShiba, Jul 10, 2018
    #1
  2. FPS BEER
    FPS BEER Guest
    How the [Removed] can I remove my debit card from my account?!!!

    Well forgive me but im a little mad at the fact that xbox is charging a debit card with no money in the account without my permission, and i cant even remove the debit card. I want to simple remove the fricken thing, I cant even add a gold code i have to
    renew my membership because my account has been suspended since a payment went through when there is no money on my debit card
     
    FPS BEER, Jul 10, 2018
    #2
  3. Account suspension

    My account has been suspended because my Debit card was overdue i guess , but before it got suspended i tried to cancel the subscription and it gave me an error , now i cant renew my subscription by prepaid XBL card or remove my current debit card , what
    should i do ?
     
    PyrexVision23s, Jul 11, 2018
    #3
  4. Flymonkey102
    Flymonkey102 Guest

    I cant remove my debit card from my account

    Hey there!

    You're going to need to contact support if you have charges pending to have them help you with the billing because you won't be able to through the automated system. If you're in the US its 1-800-469-9269 or
    Contact Us | Xbox Support
     
    Flymonkey102, Jul 11, 2018
    #4
  5. onyxishere
    onyxishere Guest
    If you have a gold membership attached to your account you won't be able to remove the card. You can also check to see which charges are pending at https://account.microsoft.com. Beyond that, as was mentioned before you can call phone support for more
    assistance. 1-800-469-9269 in North America.
     
    onyxishere, Nov 5, 2018
    #5
  6. FPS BEER Win User

    How the [Removed] can I remove my debit card from my account?!!!

    Well forgive me but im a little mad at the fact that xbox is charging a debit card with no money in the account without my permission, and i cant even remove the debit card. I want to simple remove the fricken thing, I cant even add a gold code i have to
    renew my membership because my account has been suspended since a payment went through when there is no money on my debit card
  7. onyxishere Win User

    I cant remove my debit card from my account

    I cant remove my expired debit card from my xbox account because of pending charges. Everything on my billing history is complete, i have turned off auto renewal for both xbox live gold and EA access and I've done the same for a related account. I removed
    the debit card from the related account and added a new debit card but i cant do the same for my account
    If you have a gold membership attached to your account you won't be able to remove the card. You can also check to see which charges are pending at https://account.microsoft.com. Beyond that, as was mentioned before you can call phone support for more
    assistance. 1-800-469-9269 in North America.
  8. Flymonkey102 Win User

    I cant remove my debit card from my account

    Hey there!

    You're going to need to contact support if you have charges pending to have them help you with the billing because you won't be able to through the automated system. If you're in the US its 1-800-469-9269 or
    https://support.xbox.com/en-US/contact-us
  9. godagarah2020 Win User

    Can't Authorize selected payment type ?

    i have the same problem cant add my debit card! i removed it then tried to re-add it and now it says it cant authorize it!
  10. lingeredshade Win User

    How the [Removed] can I remove my debit card from my account?!!!

    Yeah so this is an old thread but google led me here when I asked so here we are. I raged for a moment at first but all you have to do is turn off automatic renewal before trying to remove your card. That automatic renewal page is linked on the first page
    of this thread, a few posts down. Takes less than two minutes once you see how it works.
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I cant remove my debit card from my account

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