i cant redeem my gamepass ultimate gift card

Hello George

It´s gamepass ultimate. I tried redeeming on my brother´s account (giftee) and it didn load.

Tried on mine after my subscription ended today and same outcome.

And yes I purchased this gift on the same region, same console, same bank card I pay for my gamepass ultimate subscrition that I´ve had for a while. I tried redeeming after matching the region I had on when I bought the gift code (english US), and also setting it to South Africa...

Same issue here. Code redeemed successfully, no ultimate gamepass. Doesnt reflect on my history/account. Didnt get a confirmation email. No other accounts on the xbox, and the gift card was only for me, so not redeemed by accident by anyone on any other account. Powercycled my xbox, nothing. Virtual agent/support is broken because I cant type messages, calling request doesnt work as theres a "temporary failure"

Heck man, i was excited when i got this for xmas, but now i cant do jack

Will you be coming out a xbox gamepass ultimate gift card

Wait but why there’s the auto redeem option on rewards? I have my credit card on file! I’m just trying to switch my auto redeem from the 10$ gift card to the GAME PASS ULTIMATE that’s all!

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Game Pass Ultimate gift card codes.

Based on the error message you provided, suggests that the codes were already redeemed/used to a Microsoft account. It might be possible that the codes have already been redeemed on your account or to one of your accounts.

To confirm this, kindly sign in to all of your Microsoft Xbox accounts on account.microsoft.com > go to payment and billing > order history > select the date of range when you attempted to redeem the codes.

Also, check the accounts' Order History of your family members or friends who might have been using your Xbox console or Windows PC frequently at your home. It might be possible that the codes were redeemed to one of their accounts.

You may also check if the subscription is active on account.microsoft.com > services and subscription.

If you're unable to find the redeemed gift card codes transaction under Order History in all of your accounts, you will need to contact the person or retailer who provided you the gift card codes as they provided you with used codes.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl