I can't redeem a gifted game from a friend

Hello Nolan,

Let me help you with your concern today. Please note that this is a public forum, I will be responding to you in short period of time and I apologize for a delay in response. As I am merely a user trying to provide insight and information that may be helpful.

Are you on the same region as your friend? Where are you trying to redeem it? Xbox console, Xbox app, website?

Try to redeem it in this link if you haven't. https://redeem.microsoft.com/

Regards,

Belle

My friend send me a gift card but i can't redeem it.

it say "This code can't be redeemed. It was purchased in a different region from your account."
how do you redeem the code from my friend that live in different region.

You cant. Your friend will have to request a refund for the code and purchase a code for you that is meant for your region.

When my friend tries to activate the gift code, it says "This code can't be redeemed. It was purchased in a different region from your account."

I also received a gift from a friend. I live in Brazil, and my friend in USA. I can not redeem my gifts.

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I'm sorry you're having trouble redeeming the code your friend sent you. To clarify, have you tried redeeming the code at [ https://redeem.microsoft.com/ ]? If so, may I ask what the exact wording of the error code/message you're receiving is? I look forward to your response.

Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in responding. I'm just a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Kind regards.