I can't redeem a credit code.

Discus and support I can't redeem a credit code. in XBoX Games and Apps to solve the problem; I can't redeem a credit code for $20. I type in the code (on both Xbox One and on the website on PC) and each time it says will add $20, click to... Discussion in 'XBoX Games and Apps' started by MadAdam81, Jan 19, 2015.

  1. MadAdam81
    MadAdam81 Guest

    I can't redeem a credit code.


    I can't redeem a credit code for $20. I type in the code (on both Xbox One and on the website on PC) and each time it says will add $20, click to confirm, then instead it delivers an error message.

    Xbos-0x80122727

    8651752a-d062-4f76-a589-9b3623203260

    2015/01/20 - 11:01:59 UTC

    :)
     
    MadAdam81, Jan 19, 2015
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Can't Redeem Credits

    Hello A Wild Shmee,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Jan 19, 2015
    #2
  3. A Wild Shmee
    A Wild Shmee Guest
    Can't Redeem Credits

    Everytime I go and check to see if I can redeem my Xbox credits, it tells me to update my account, even though everything is fine in my account
     
    A Wild Shmee, Jan 19, 2015
    #3
  4. TheOnlyDD4E 2
    TheOnlyDD4E 2 Guest

    I can't redeem a credit code.

    I am dealing with this currently has this ever been resolved for you yet????
     
    TheOnlyDD4E 2, Dec 26, 2015
    #4
  5. Smokeblaze
    Smokeblaze Guest
    I am also having this problem with my xbox live
     
    Smokeblaze, Dec 26, 2015
    #5
  6. JDawgGagnon
    JDawgGagnon Guest
    Also attempted to redeem a code and was given the following error when confirming.

    Xbos-0x80153005

    aca7f30b-2d15-4a42-a589-e47ac0012d7e

    no solution found yet.
     
    JDawgGagnon, Jan 5, 2016
    #6
  7. iNb4 Ownage
    iNb4 Ownage Guest
    Hey there Xbox Members!

    Thanks for the support message.

    Please go ahead and post a new thread on the previous page. This thread is almost a year old.

    Cheers!
     
    iNb4 Ownage, Nov 1, 2018
    #7
  8. drk_shadow83738 Win User

    I redeemed a xbox code on microsoft.com/redeem but I don't know how to buy games after that and when I go to xbox and press buy it says the code has been redeemed

    Thanks so much for the reply but still I can't buy the game. it is asking how I want to pay for it with like credit debit or PayPal or like phone number all that and there is redeem code also but I already redeemed it so I can't use it again
  9. [EX] Win User

    Hey guys when I buy an giftcard can I use it on gamepass also will the code be sent to my email?

    Hi,

    No you can't purchase subs with credits from your account. You can buy a code for Game Pass but you need a payment method like credit card or PayPal - depending on the country you live in to redeem the code.

    You can turn off recurring billing after you have redeemed the Game Pass code if you don't want that.
  10. M3tal Daz3 Win User

    Switch Gold Live to another profile

    P.S The 25 digit number serves to redeem a code (like prepaid credit or gold membership) to the account. Once that process is complete you can't pass the credit nor the membership to another account.
  11. Lags Daily Win User

    Gifted wrong pre-order car in horizon 3

    I ordered from the Microsoft website. I received an email with the mustang gt350r pre order gift car from Microsoft today. I also received a 10 dolor credit gift card by email but I can't get the code to work. 86t8e94nz

    Is the code I got in the email. I can't get it to redeem. So this is another issue
  12. ibDictator Win User

    Unable to use additional payment method

    I can't even use the money on my Microsoft balance, I have $65.01 and trying to buy BF 4 premium( $49.99) but there is no option to buy, all I get is a redeem code and new credit card options
Thema:

I can't redeem a credit code.

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