I can't recover the code I purchased for Minecraft.

Discus and support I can't recover the code I purchased for Minecraft. in XBoX Accessibility to solve the problem; I haven't played Minecraft in 2 days. f8bce78a-0083-479b-a7a4-0207df41ed20 Discussion in 'XBoX Accessibility' started by Lorean Schnell, Jun 14, 2024.

  1. I can't recover the code I purchased for Minecraft.


    I haven't played Minecraft in 2 days.

    :)
     
    Lorean Schnell, Jun 14, 2024
    #1
  2. Rodrigo Oliver Win User

    I can't recover the code I purchased for Minecraft.

    Hello Lorean,

    When did you last successfully sign in to your Microsoft account?

    If you have not logged into your account for more than two years and it has been closed due to inactivity, you will not be able to use the Account Recovery Form to recover your account.

    Reference: https://support.microsoft.com/office/7c0a9fa7-0982-b7c6-fd72-df852b63699f

    Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication?

    If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article:

    https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

    Important: The account recovery form can only be used if two-step verification isn't turned on.

    If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: https://account.live.com/acsr

    Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42
  3. Lorean Schnell Win User

    I can't recover the code I purchased for Minecraft.

    I tried logging into Microsoft again, but it didn't work.
  4. Lorean Schnell Win User

    I can't recover the code I purchased for Minecraft.

    I have a different email address that I use to purchase Minecraft. I accidentally deleted Microsoft and all of my data disappeared.
  5. Rodrigo Oliver Win User

    I can't recover the code I purchased for Minecraft.

    Hi Lorean, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, can you give more details?

    Did you redeem the code in your account?
  6. Rodrigo Oliver Win User

    I can't recover the code I purchased for Minecraft.

    Hello Lorean,

    I apologize but I am having difficulty understanding which code you are mentioning.

    I asked if you redeemed a code (gift) for the game. Is that not the case?

    Please, can you explain what is the issue you are having?
Thema:

I can't recover the code I purchased for Minecraft.

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