I can't recover my email account from my Minecraft account ?

Hello CarTzy,

Really appreciate with you and other colleagues' help .However, the form you guys told me to fill wasn't a solution for me which really annoyed me so much and all I have to say are on the post I've post and I don't know what I can do now . Every time the emails I got after I filled up the recovery form are just 'our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. '. I have filled all the past passwords (which is recored on my phone)I have and the phone number/email address I signed up although I know the Minecraft/Microsoft account is mine but YOUR SYSTEM think it is NOT mine .Still can't get my account back? And not even allow me to transfer my Minecraft account to another Microsoft account .

Also,I had contact the customer service from Microsoft, Xbox and even Mojang .They all refer me to another and another department which I was fine with that ,I can contact them .But I am not happy with the same solution which I have clearly told you that I wasn't work for me in million times.Thank you.

Hello CathyED,

Thank you for posting in the Microsoft Community.

Please be aware that Microsoft account recovery is managed by a fully automated server and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, allow me to do the best I can to help you with the process.

I can see that you're having trouble recovering your email account associated with your Minecraft account. If you're unable to access the email address or phone number associated with your account, you can try filling out the account recovery form again and provide as much information as possible about your account.

Please also see: Mojang to Microsoft account migration FAQ | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello CathyED,

This is a Microsoft Account recovery issue that we are unable to resolve on our end. We don't have a recovery tool as it deals with personal information and is considered part of privacy. This is the only way to recover the Microsoft Account. Since you have been through the recovery process with success, you may try to submit another ticket and provide as much info as possible to help you possibly recover the account.

We'll leave this thread open for our other amazing and helpful volunteers and community members, just in case they have some insights or knowledge they want to impart. However, our team specifically will bow-out for now, since our findings is that this concern is beyond the reach of the community.

the minecraft account was not migrated to another microsoft account, but to a yahoo email. I am aware of the email, reference code, card details, purchase date, my Microsoft account information and my Minecraft name (which may have been changed). I don't need help recovering my Microsoft account, as I have already managed to recover it. But I wanted to ask for help in migrating Minecraft from the scammer's email to the original Microsoft account (which is the one I'm writing with). Obviously I will provide you at Microsoft with all the information necessary to get your Minecraft account back. (if I try to log in to the launcher with my Microsoft account it tells me that I didn't purchase the game, which is false and I can test it with the data I listed before).

I can make a new microsoft account with the same email but will that make it impossible to recover my minecraft account?