I can’t receive SMS verification and the account recovery form doesn’t work

I have an account that I lost and there is a phone number verification but I lost that phone number and got a new one and I tried the recovery form but it dident work but I also have video proof that I have the account I tried the recovery form but it didn’t work

The recovery form wont work if you have 2 step verification enabled.

When you first enabled the phone number verification it would have given you several backup recovery codes which are meant to be used in this exact sort of situation. It would have told you to save them somewhere safe.

Did you save those codes? If not unfortunately your account would be forever lost as having two step verification enabled also takes the ability to recover the account out of the hands of support

Yeah it doesn’t let me add a third verification option. It only sends me to account recovery which doesn’t work thanks to 2FA. Just curious if you guys can’t help then who can? I’ve tried Microsoft support and they also sent me to account recovery. I haven’t been able to get on the phone with them since when I call or try to get access to a call it says that texts and calls aren’t supported for this issue. Is there any way this can be solved? I just want to re-gain access to an old account.

I apologize however we will not be able to recover it. We need to have the two-step verification email or number to do so since we can’t proceed with the recovery form.

Is doesn’t work for me how to a

recovery form?

Hi DeannaN1! My name is Ricardo an independent advisor ready to help you with this situation!

The recovery form requires the correct information to work, I have fill out this form previously and have worked providing the proper Information

Could you tell me how the accounts are linked? Since if the accounts are linked you then would not need to fill the recovery form as you would be able to request the verification code