I can't receive a code to reopen my Xbox account. Because I no longer have that phone number

Discus and support I can't receive a code to reopen my Xbox account. Because I no longer have that phone number in XBoX Accessibility to solve the problem; I can no longer sign in to my Xbox account because I don't have the same number anymore to receive a code to reopen my Xbox account... Discussion in 'XBoX Accessibility' started by Pee Harris, Oct 24, 2022.

  1. Pee Harris
    Pee Harris Guest

    I can't receive a code to reopen my Xbox account. Because I no longer have that phone number


    I can no longer sign in to my Xbox account because I don't have the same number anymore to receive a code to reopen my Xbox account

    :)
     
    Pee Harris, Oct 24, 2022
    #1
  2. JosefLBohorquez Win User

    I can't receive a code to reopen my Xbox account. Because I no longer have that phone number

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Pee

    If you're not able to verify your identity to access to your account email, I can advise you fill the account recovery form, in that way you're going to submit a ticket with Microsoft account recovery team https://account.live.com/acsr

    Also, you could try alternative methods to recover your account here:
    https://support.microsoft.com/en-us/account-bil...

    Please note that no one here and even Microsoft Support is capable to send password reset links for security policies
  3. KindGryphon Win User

    I can't receive a code to reopen my Xbox account. Because I no longer have that phone number

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Pee

    If you're not able to verify your identity to access to your account email, I can advise you fill the account recovery form, in that way you're going to submit a ticket with Microsoft account recovery team https://account.live.com/acsr

    Also, you could try alternative methods to recover your account here:
    https://support.microsoft.com/en-us/account-bil...

    Please note that no one here and even Microsoft Support is capable to send password reset links for security policies
    The https://account.live.com/acsr link you provided wont actually work if they have 2 step verification enabled which from the wording of their post they do have that enabled.

    "Note: If you've turned on two-step verification, you can't recover your account this way."
  4. laetitialll Win User

    xbox account blocked

    This does not work because I no longer have the phone number that was recorded before and therefore cannot receive the code by SMS
  5. ManneredSummer Win User

    Error [0x80190193]

    My friend was unable to create parties after signing into my account on his Xbox. Im having some troubles changing my privacy settings as I no longer have access to an old phone number (A code has been sent to the old number because I cant just 'access important
    information'

    Since it takes a month for the phone number change process, would customer service be able to change my settings for me or do I have to wait?
  6. Filip Konrad Win User

    Can't access my xbox account because i have a new phone number

    Ok i will try to contact my phone provider to see if i can get access to my old number, but is there an option to cancel my subscription without access to account?
Thema:

I can't receive a code to reopen my Xbox account. Because I no longer have that phone number

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