I cant really access my account, now on any platform at all...

Mythlocast · Jun 12, 2018

Hey, my real gamertag on my actual account is HAZEsosp. Unfortunately it was hacked and I was placed into a family as a child account so now the hacker has full control over my screen time and windows 10 access.....great. I just got back from a week long
summer vacation and discovered that even though ive been trying to recover my account for nearly two weeks now, its somehow gotten worse because my instant sign was turned off but I still have a passkey. I think somehow that hacker knows it because I was “online” yesterday
when I checked and because of my two step verification I can’t recover it. Now after he’s changed the email and password repeatedly(and my report/report review won’t have a respone until july 4th i’m stuck withoit xbox or windows 10 until next month because
of a hacker who didn’t want to come off as an R6 noob. While my friends grimd warframe and leave me in the dust because I can’t even log on i’m not really sure what else to do besides give up.

:)

ViewyWharf904 · Jun 12, 2018

Problems with xbox account transfer

Hi

I recently changed from an original xbox 360 elite to the newer version. I followed the procedure of transferring all my details via a separate hard drive and added it to the new xbox. When I tried retrieving my account it would not work at all. My original
account used a yahoo email address, but when I came to retrieve the account, I could only use a microsoft email account! I now cant get to this account at all and cant access any of the downloads that I have. Any help would be much appreciated!

FreakinGypsy · Jun 12, 2018

None of my games work

I cant access any of the game ive perchased on any of my 3 Xboxes. I came home and none of them work, So I went to my Xbox live support and i found a messages that say "we have found the reason you cant access you games, we have fixed this problem for you."
The only problem is i didnt have any problems till they fixed it. Now i have a problem, and cant talk to a person? This is really frustrating to know thst all the money i spent could be useless at any given time. Any one run into this problem, my status says
all game are playable.

Chae247 · Jun 12, 2018

If your account has been compromised and not able to gain full control of you account you will want to contact Xbox Support for assistance 1-800-4MY-XBOX or through chat support https://support.microsoft.com/en-us/contactus/

Chae247

If your account has been compromised and not able to gain full control of you account you will want to contact Xbox Support for assistance 1-800-4MY-XBOX or through chat support https://support.microsoft.com/en-us/contactus/

Kase420

I have filed an unauthorized access claim... so now i guess i have to wait to see if they can tell if someone accessed my account illegally. I don't see how that could be possible, although i have now added a secret question to my account and changed my
password. But seriously if microsoft cant see fit to refund my 15 bucks, when i buy a massive amount of games and add-ons every year, then i will have to reconsider what platform i purchase my games on in the future.

VigorosoPage9

Hello I'm "Reaper SG27 " I forgot my account password and I cant access my LIVE anymore because a system update. And since I cant accuse my live I cant change my account. I tried the support stuff and even a ambassador but they didnt help at all you guys
have any tips for that?

PaulWright05

What really sucks its telling me I'm permanently banned so I cant sign on at all and can't get access to my DLC maps while playing on my 2nd account jeeeez

Gillette 73

Was this finally sorted for you - hun ?

Unfortunately ambassadors have no access to account information so we cant go any further with help , whereas telephone support do have the appropriate access and tools - hope it's all sorted now .

I cant really access my account, now on any platform at all...