I can't reach Xbox one's troubleshooting menu. My Xbox was stuck on the green screen, so I...

Discus and support I can't reach Xbox one's troubleshooting menu. My Xbox was stuck on the green screen, so I... in XBoX on Consoles to solve the problem; I did the steps to teach the troubleshooting menu. I turned off the Xbox, held down the pair and eject buttons, then turned the Xbox back on. Instead... Discussion in 'XBoX on Consoles' started by KhiStraley, Nov 21, 2022.

  1. KhiStraley
    KhiStraley Guest

    I can't reach Xbox one's troubleshooting menu. My Xbox was stuck on the green screen, so I...


    I did the steps to teach the troubleshooting menu. I turned off the Xbox, held down the pair and eject buttons, then turned the Xbox back on. Instead of being taken straight to the troubleshooting menu, I get taken to a loading screen that says "Preparing console."

    This screen loads to 50% completion, stays there for a while, and then the console shuts off. This repeats every time I turn the console back on.

    Has anyone else had this issue and is there anything else that I can do about it?

    :)
     
    KhiStraley, Nov 21, 2022
    #1
  2. JosefLBohorquez Win User

    I can't reach Xbox one's troubleshooting menu. My Xbox was stuck on the green screen, so I tried reaching the troubleshooting menu to reset it, but the troubleshooting menu won't load.

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this KhiStraley

    Just to confirm, every time that you need to bring up the startup troubleshooter the same happens? It's always stuck at 50%?
  3. JosefLBohorquez Win User

    I can't reach Xbox one's troubleshooting menu. My Xbox was stuck on the green screen, so I tried reaching the troubleshooting menu to reset it, but the troubleshooting menu won't load.

    Hi, KhiStraley
    Do you have USB accessories connected to the console?

    If yes, please disconnect everything and give it a new try.

    If the issue persist, can be a bit odd but try connecting the console to another TV or in another room

    If even that doesn’t work, that means your console needs to be inspected and repaired :c
  4. RAGEOFRANGER Win User

    My Original Xbox is not cooperating. I desperately need help.

    To add more info, like a month or two ago i had to factory reset the console due to the green screen of doom or whatever. The xbox won't load the green screen right now and will only connect to the tv when it reaches the troubleshoot menu. The "Offline
    System Update" option is greyed out and i can't use it.
  5. Mister Beep Win User

    Xbox One - Freezing wont turn on or takes to long to start

    If you're stuck on the green Xbox One screen, follow each of the steps on our
    Xbox One Update Troubleshooter
    . Be sure to begin by clicking on the green screen box that says "I am experiencing a startup issue".

    Be sure to follow every step in that troubleshooting guide and post back with the results! :)
  6. XBF Leo G Win User

    xbox one wont load past green screen

    Hello Preston,

    Thanks for posting on the Xbox forums. We understand that your Xbox One is stuck on a green screen after you turn it on. A console that is stuck on the green screen during start up is usually an indication of an issue with a system update. We have a
    support article that provides troubleshooting for an
    Xbox One that's stuck on a green screen
    . Be sure to let us know the results
    Preston!
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