I can’t put a custom profile picture on the Xbox app

Discus and support I can’t put a custom profile picture on the Xbox app in XBoX on Mobile to solve the problem; I’ve changed my costom profile picture many times but now i cant change it because it says of my recent behavior and it tells me to go to the... Discussion in 'XBoX on Mobile' started by Joji4200, Nov 25, 2018.

  1. Joji4200
    Joji4200 Guest

    I can’t put a custom profile picture on the Xbox app


    I’ve changed my costom profile picture many times but now i cant change it because it says of my recent behavior and it tells me to go to the enfocement team page and it says i have a perfect score so i dont know whats wrong or what i did please help

    :)
     
    Joji4200, Nov 25, 2018
    #1
  2. TwopieceMercury
    TwopieceMercury Guest
    Can’t send msg and change my profile picture

    I can’t send messages on Xbox or change my profile picture and I have a perfect record on enforcement.com for Xbox and I called a sponsor for and they told me that I’m good and it’s a glitch or something and I told him to come here and tell you what’s going
    on because in their department they can’t really do nothing and I can’t change my profile picture and is a picture of me and that’s what it’s always been and it’s telling me I can’t change it because it past activity but I never Change my profile picture so
    it doesn’t make sense because on the enforcement website it tells me congratulations for having a perfect reputation please help
     
    TwopieceMercury, Nov 25, 2018
    #2
  3. thechiefisBEAST
    thechiefisBEAST Guest
    Xbox Beta

    So I was using the app Xbox Beta in order to change my profile picture for Xbox one for a custom picture. Though I went to click on upload custom picture, it said my privacy settings are blocking the feature. I try to search for the setting that blocks the
    feature but could not find it. I need help.
     
    thechiefisBEAST, Nov 25, 2018
    #3
  4. Independent Developer
    Independent Developer Guest

    I can’t put a custom profile picture on the Xbox app

    Hello, Joji4200

    It takes time for the servers to catch up, Once they’ve caught up you will see the reasons why.

    The possible reason for you being unable to change your gamer picture is because a violation on the Xbox Live Code of Conduct. If a player violates the Microsoft Services Agreement or Code of Conduct and receives a suspension, the Xbox Live Policy
    & Enforcement Team is committed to ensuring the player understands why.

    To know more information about your concern, we recommend that you file a Case Review to our Xbox Live Policy & Enforcement Team so they can review your account and provide you a possible solution.

    To file a Case Review, you can click on this link and follow the steps under "How do I submit a Case Review?".

    Good luck

    If you need further help people ask
     
    Independent Developer, Nov 25, 2018
    #4
  5. NeoDan123
    NeoDan123 Guest
    Good day

    The behavior might have to do with the amount of times you have changed your gamerpic. Thats my opinion.

    But best is to contact the Enforcement team as suggested by Xbox Developer9
     
    NeoDan123, Nov 25, 2018
    #5
  6. IRB
    IRB Guest
    Changing your picture lots of times won't get you suspended form changing it again. Only if you set it to something that breaks the rules.
     
    IRB, Nov 6, 2018
    #6
  7. Independent Develope Win User

    I can’t put a custom profile picture on the Xbox app

    Hello, Joji4200

    It takes time for the servers to catch up, Once they’ve caught up you will see the reasons why.

    The possible reason for you being unable to change your gamer picture is because a violation on the Xbox Live Code of Conduct. If a player violates the Microsoft Services Agreement or Code of Conduct and receives a suspension, the Xbox Live Policy
    & Enforcement Team is committed to ensuring the player understands why.

    To know more information about your concern, we recommend that you file a Case Review to our Xbox Live Policy & Enforcement Team so they can review your account and provide you a possible solution.

    To file a Case Review, you can click on this link and follow the steps under "How do I submit a Case Review?".

    Good luck

    If you need further help people ask
  8. IRB Win User

    I can’t put a custom profile picture on the Xbox app

    Good day

    The behavior might have to do with the amount of times you have changed your gamerpic. Thats my opinion.

    But best is to contact the Enforcement team as suggested by Xbox Developer9
    Changing your picture lots of times won't get you suspended form changing it again. Only if you set it to something that breaks the rules.
  9. NeoDan123 Win User

    I can’t put a custom profile picture on the Xbox app

    Good day

    The behavior might have to do with the amount of times you have changed your gamerpic. Thats my opinion.

    But best is to contact the Enforcement team as suggested by Xbox Developer9
  10. Curtis_554 Win User

    Xbox Gamerpic back to default, unable to make custom one

    Hi Lucas, I’ve been having difficulties with changing my xbox profile picture to a custom image on xbox and on the xbox app. It keeps saying that’s its done uploading but it’s not updating it has been doing it for the past 2 days but I changed it to a default pic on Xbox but now I can’t change it to a custom one
  11. vQstl Win User

    I can’t have a custom profile picture, even though I already have an adult account

    I have an adult account but i can’t have a customized profile picture. My friend has the same issue too. We have adult accounts but the xbox app says we dont have adult accounts.
Thema:

I can’t put a custom profile picture on the Xbox app

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