I can't play on-line with friends

Please sign in to account.xbox.com/settings and ensure none of the multiplayer permissions are blocked.

Note that you can't access the link if you are a child account, since you will need an adult account from the family group to change the settings on your behalf!

Silver means you can't play on-line with other people.....

Why be friend if we can never play??? Why copy a name form a male???

He may not be showing up in Madden for a few reasons, He could be appearing offline, or not in that game.

So very grateful. I will try that and check back in. Peace

I don't know if Madden has any specific method for inviting friends to play but another way to invite your grandson to play is to start the game then press the Xbox button on your controller and then press LB once to go to the People tab, select Friends,
then select your grandson from the list, select Invite > Invite to a game.

you can also invite him to a party from there so you can chat (if you have headsets/mics).

if you have a lot of friends you can Change Friendship and make him a Favourite so he always shows near the top of the list.

hope this helps