i can't play my vudu purchased movies from xbox 360 to xbox one....why?

I love the xbox player. I think its smart to buy movies on Amazon and vudu since you can play on ALL devices including the Ipad and xbox. Im talking movie purchases not platforms.

I just found "Cinema Now" that will allow me to connect my Ultraviolet movies. But, it would be nice to get VUDU working so I could watch my Disney movies. Also, does cinema now have an app for xbox 360? I can put that on my other console... But Vudu does
work on my 360.

If the Vudu app is still available on Xbox 360, you should be able to access Movies Anywhere through it. You just need to have your Vudu account synced with Movies Anywhere.

Hi there,

I purchased a movie on the xbox store and part way through it came up with status code c101a3ff and will no longer play. All other video purchases seem to work fine.

I had this same error code, and I was able to figure out my issue with a phone call to support for the Movies and TV app. My issue was that at some point back in 2012 I bought some movies on my XBOX360.
At some point after I bought about 10, several of them disappeared from my home screen. I decided to go with Vudu for several years until I lost the account and went back to my XBOX One. Now the Movies and TV app showed all of my movies, but a few of them
wouldn't play. My memory isn't perfect from 6 years ago, but I am pretty sure that they were the same movies that had disappeared from my XBOX 360. I just got off the phone, so I thought I would share what my issue was while it was still fresh.

Within the Movies and TV app, my purchased movies were pulling from a different database than the Microsoft Store. When I tried to find my movies that wouldn't play directly through the Microsoft Store,
I only had the option to rent or buy. It was as if a glitch hit the Microsoft Store and erased any memory of the fact I had purchased it, but the Movies and TV app still remembered the purchase.

The customer support person was very helpful once we figured out the issue. He sent me a link via email to upload pictures of the movie being shown as purchased in my app along with the error code. He
escalated it and expects within the next day or two that they will correct the Microsoft Store to show that I made the purchase.

I have purchased 630 movies since I lost my Vudu account that I BEGAN USING BECAUSE OF THE BUG. Had my ex girlfriend not high-jacked the account, I would still be using Vudu. Over the years since the
bug, I purchased nearly that many movies on Vudu... probably around $10,000. That was an expensive glitch, but they are being quick to correct it. Too bad I didn't call customer support back then, but I assumed it would be hours on the phone that I was too
busy to take over 4 movies. I was wrong.

You have to address it with vudu as thr purchase was made thru them

In app purchases are thru the vendor as per the refund policy

If they couldn't proccess it then no ms can't do anything about it

If it had been a xbox store purchase then you can contact xbox

But since it's a vudu same with Disney plus or google YouTube premium purchase (now that Google movies is gone )

You have to address the library with them

https://forum.vudu.com/forum/techni...t-purchase-through-xbox-app-is-not-showing-up

This is the vudu app support for Xbox forums

Note you can link the vudu app to moviesanywhere