i cant play my purchased game on xb1 because i reset my xbox

Discus and support i cant play my purchased game on xb1 because i reset my xbox in XBoX Games and Apps to solve the problem; Today i reset my xbox under console settings but it deleted my accounts. The account i used to purchase games was permabanned 2 years ago but now that... Discussion in 'XBoX Games and Apps' started by Antonionarjes, May 6, 2019.

  1. i cant play my purchased game on xb1 because i reset my xbox


    Today i reset my xbox under console settings but it deleted my accounts. The account i used to purchase games was permabanned 2 years ago but now that i reset my xbox i caant sign into it to make it my home xbox so i cant play games i purchased with that
    account. I tried contacting xbox live support but they told to contact the enforcement team fgor this case. Please sommeon here help me get my games back!

    :)
     
    Antonionarjes, May 6, 2019
    #1
  2. xSAxGHOSTY Win User

    i cant play my purchased game on xb1 because i reset my xbox

    Hey there , I am really sorry to see you are having these issues , my best advice here given the circumstances would be to phone Xbox Directly and explain over the phone as its a complicated issue with money being spent on games but the account being perma
    banned , maybe going onto a live chat with an actual XB employee and explaining you cannot access purchased games due to banned account and that you only wish to get your games i wish you all the best and hope i helped somewhat <GSTY>
  3. Smwutches Win User

    i cant play my purchased game on xb1 because i reset my xbox

    Since it's been banned, there's nothing that can be done. When you're banned you forfeit everything on your account and can only access the games as long as you continue to use the Home console for that account. Once that is removed or you get another
    console, you can no longer access the games without purchasing them again.
  4. XBF Javier R Win User

    i cant play my purchased game on xb1 because i reset my xbox

    Hello Antonionarjes,

    We understand that you're experiencing an issue concerning an inability to play the games that you have on your permanently banned Microsoft account due to resetting the Xbox One to factory settings.

    Unfortunately, there is no way around the fact that the Microsoft account is permanently banned, therefore having no way for it to connect to Xbox Live services. Without having the ability to connect it, there would be now way to download it onto the Xbox,
    and therefore no way to make the account the home console.

    You would need to continue reaching out to the Xbox Live Enforcement team for further account review/investigation. Our forums community
    does not possess the tools necessary for handling Enforcement actions and the effects of them.

    We will be locking this thread for this reason, but if you ever have any further questions you may always feel free to create a new thread detailing the issue and then we'll be glad to help.

    Best wishes!
  5. DodgeChallnger Win User

    Xbox voice chat party disconnects/won't connect playing Xbox 360 games on Xbox One.

    I cant go through the 360 emulator because my friends are playing other Xbox One games. The xb1 interface was working fine until recently when it dropped the connection and now it just hangs on “connecting” and never actually connects.
  6. DarlingCourt Win User

    Merging profiles

    So because I purchased xbox live through their website I now cant use my original gamer tag? Meaning I lose all my saved games and my kids games they've played on for years?!
Thema:

i cant play my purchased game on xb1 because i reset my xbox

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