I can’t play my games and I need help.

I’m sorry to say but I still can’t play my game.

It still says and I quote “The person who bought this needs to sign in.

Sign in with the account that bought the game or installed the app.”

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Hello Lucas A. Cowan,

Thank you for your prompt response.

It sounded weird or maybe it is a bug that make you not able to play your own game if using the right account.

We can try resetting your console to factory defaults by keeping apps and games.

• Press the Xbox button to open the guide.
  
• Select Profile & system > Settings > System > Console info > Reset console.
  
• On the Reset your console? screen, you'll see three options: Select Reset and keep my games & apps. Use this option as your first choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games and apps.
  

Additionally, try to uninstall and reinstall the game and see if that will work.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.





Sincerely,

Ok thank you for the advice I will try it as soon as possible and get back to you.

Hello Lucas A. Cowan,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are unable to play the game in your Xbox console due to account issue. Let us check and see on what we can do to help address your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. Are you sign in with the correct account where your Xbox Game Pass subscription was tied up with?

2. What troubleshooting steps have you done so far to help resolve your concern? Have you tried like removing and readding your profile?

For the meantime, we can try removing and re-adding your profile.





For your reference, you can find the link here:

Troubleshoot game issues on Xbox | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.





Sincerely,