i cant play multiplayer even being above 18 and not a part of any family group in microsoft

Hi Dev,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that your account is being detected as child instead of adult.

If you are an adult but have the wrong birth date on the account, you need to change the account information as if you were a child.

Sign in to your Microsoft account, as if you were a child

https://go.microsoft.com/fwlink/?linkid=2253028

Select Learn more about parent/guardian consent at the bottom of the information prompt.

On the next screen, click Update account information .

If prompted, enter your name and click Update .

Next, you will see the screen to update your date of birth.

I want to make sure that you will get all the assistance that you need. If you need further assistance with Minecraft, I recommend that you submit a ticket directly to Minecraft support so you can be guided by Minecraft specialists. In this way, we can be assured that your case will be logged, attended and monitored in a timely manner. Please use this link:

https://help.minecraft.net/hc/request/new

Regards,

Alvaro

No, it is not. I thought I mentioned in the post that I even tried adding it to a family group, tested the settings, and then switched it so that it was the manager of the family group. Neither of those things worked. It is now not part of a family group. In addition, each of the times I attempted to access the settings from the account that was only listed as a member, not as the owner of the family group, I was unable to even get to the page that displays the settings. This leads me to believe that being part of a family group has no bearing on the issue at hand.

I understand your problem. Here are some steps you could follow to solve the problem:

Leave your family group in Microsoft: If you are part of a family group, please leave it.
Allow multiplayer on Xbox: Make sure “You can join multiplayer games” is enabled in the Xbox One/Windows 10 online security settings.
Set your birthday to 18+: Make sure your Microsoft account has a birth date of legal age (+18).
Restart Minecraft: Close and reopen Minecraft.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

unless you are part of a Microsoft family with that account, contact someone who is over 18 they could help you out

but if your not a part of a Microsoft family and because you accidentally made it under 18 and cant edit it currently, you will most likely need to contact support

I appreciate your effort, Jimmy. Is her account part of your family group? If so, please login to https://family.microsoft.com/ and click on her profile then set her maturity level above 18. Let’s see how it works.