I cant play minecraft windows 10 even though I bought the game.

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

Please make sure the purchase order is "complete"

https://account.microsoft.com/billing/orders

Also, proceed to reset the store

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

If your problem persists or the problem is fixed please keep me posted!

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

I am trying to redeem a Minecraft windows 10 edition key from the Mojang website.

This is the prompt I am trying to redeem from:

--------------------------------------------------------------------------------------------------------------------------------------------------------------

Minecraft for Windows 10

You bought Minecraft: Java Edition during a period of time when Minecraft for Windows 10 was included for free. Claim your redeemable gift code by clicking the button below and follow the instructions. As you
might have guessed, Minecraft for Windows 10 can only be played on Windows 10.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

It allows for users who have purchased the java edition of the game to then redeem a code for the windows 10 edition of the game.

This is the error message that pops up:

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thanks for any help!

wait so even though i bought the game i cant play it anymore?

Also please make sure you bought the right version. There are three Minecraft games in Microsoft Store.

They are -

Minecraft(If you want to play it on Xbox One, you should buy this version)

Minecraft for Windows 10

Minecraft for Windows 10 Mobile.

Minecraft and Minecraft for Windows 10 share the same pic in Microsoft Store.

Hi, I have a mac, is there a solution for that?