I can’t play fortnite

I just log in on safari and put xbox cloud gaming in the homescreen and play. But sometimes i can’t play fortnite because i can’t Click anywhere

same here , I just want to play some fortnite but I can’t

Hello @DenarioPrice, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox:

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Need some more information here, does the game start at all, does it crash ingame. Exactly what is happening.

If he hasn't actually purchased it himself, but was only playing it by sharing it with you, he'll get that message.

how do I fix it, he can’t play anything he can’t play fortnite even though it’s free