I can't play ark ascended astraeos through Xbox app on windows, is there a fix for this?

Hello, Preston Mai.

We appreciate you posting in Microsoft Community.



I noticed that you are unable to play Ark ascended.

I'm glad to have the opportunity to give you some advice.



You mention that you have paid for it and installed it, which suggests that there is no problem with the license for this game in your account.

Then the issue becomes more complicated and we need some additional information to better understand this issue.



If you try to launch it from the Xbox app, is it accompanied by an error code or prompt?

In other words, I need a more detailed description of your inability to play the game so that we can analyze the problem.



Also, you can also try some preliminary troubleshooting steps.

Open the Settings using the Win + I combination.

Go to the Apps from the left pane.

Navigate to the Installed Apps.

Search for the Xbox app.

Click the three dots and select Advanced options.

Scroll down to the Reset column and click Repair click Reset.



Feel free to share with me your results after performing these steps and more information, I will help you further based on your update.

Thank you for your cooperation.



Best Regards.

Jeffrey - MSFT | Microsoft Community Support Specialist

Im not playing on a windows xp I2-DUO GeForce 7800GT I lauch every games from every plateform but can't play Ark on the Xbox app

Oh sorry for the confusion its ark survival ascended

Also, when we try to enter the online server it tell that I need a online access but, the Xbox is linked and I can download gamepass games or play online on other game. It's only with Ark survival ascended

Its Ark Survival Ascended. It was happening prior to them releasing a major update today.