I can't play any online game even though I'm connect to Xbox live xbox one

Go to your Microsoft account and check your subscriptions, see if Xbox Live Gold or Game Pass Ultimate is active, if it is and even so you can't play so go to Xbox Enforcement website to check if your profile has any restriction.

You need to be connected to Xbox Live but you also need to have Xbox Live Gold to play online.

Sounds like a ban. For more information: https://enforcement.xbox.com/en-us

Do you have a gold subscription?

Hello ChaosCatter,

Thank you for posting on the Xbox forums. We need a little more information to ensure that we provide the correct solution. Do you see any enforcement actions on your account when you log in to the
enforcement website? Also, you can

check your EA account to find out if it has been suspended or banned. Do you see a suspension or ban for your EA account? Are you able to use any other profiles to play the game? Be sure to let us know the results!