I cant play a game for gold

Hello YolkyScrab,

Thank you for posting on the Xbox forums. We understand that you are getting a message to renew your Xbox Live Gold subscription when you try installing

a Game With Gold. Do you see an active Xbox Live Gold subscription in the
subscription section of your account? Did you purchase the subscription with a credit/debit card, or did you redeem a prepaid code? Do you have another account that is set as

the home console profile and is sharing Xbox Live Gold? Be sure to let us know the results
YolkyScrab!

Hello @ImAstationYT! I hope that you are doing well!

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently facing issues with your subscription. But don't worry, the following troubleshooting steps will fix the issue.

Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 3: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 4: Check your NAT type:

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

I cant access the games with gold x360 games on xb1. The video starts, then an error message saying they cant play the video and an error code (0x876c0103) which doesnt seem to exist

Many thanks, finally found a list that had the 'removed ' games on. One more question if I can, If I buy online will it still use my old saved games etc ?

This is the same thing that is hiappening to me and