I can't open Xbox app on pc

Discus and support I can't open Xbox app on pc in XBoX on Windows to solve the problem; When ever I try to open Xbox app on pc the app just keep crashing while booting I deleted the app 3 times and tried to re install it and delete all... Discussion in 'XBoX on Windows' started by prestige 963, Jun 24, 2024.

  1. prestige 963
    prestige 963 Guest

    I can't open Xbox app on pc


    When ever I try to open Xbox app on pc the app just keep crashing while booting

    I deleted the app 3 times and tried to re install it and delete all Xbox app services

    nothing happened

    :)
     
    prestige 963, Jun 24, 2024
    #1
  2. Lumie Helps Win User

    I can't open Xbox app on pc

    Hi there Prestige 9.

    I am Lumie and I would love to assist you today.

    I am so sorry you are having issues with your Xbox app.

    When the Xbox app on your PC crashes during startup and reinstalling doesn't resolve the issue, it suggests there might be underlying problems with the app's installation, Windows components, or system configurations. Here are several steps you can follow to diagnose and resolve the issue:

    Check for Windows Updates
    Ensure your system is up to date with the latest Windows updates, as these updates often include fixes for compatibility issues.

    Go to Settings > Update & Security > Windows Update.
    Click on Check for updates and install any available updates.

    Run the Windows Store Apps Troubleshooter
    Windows includes a built-in troubleshooter that can help resolve issues with apps from the Microsoft Store.

    Go to Settings > Update & Security > Troubleshoot.
    Click on Additional troubleshooters.
    Scroll down and select Windows Store Apps and then click Run the troubleshooter.

    Reset the Xbox App
    Resetting the app can often resolve issues by restoring it to its default state.

    Go to Settings > Apps > Apps & features.
    Find the Xbox app in the list, select it, and click Advanced options.
    Scroll down and click Reset.

    Check System Requirements
    Ensure your PC meets the system requirements for running the Xbox app. The Xbox app requires specific hardware and software configurations which might not be present on all systems.

    Check your PC’s specifications against the Xbox app's requirements listed on the Microsoft Store.

    Repair the Xbox App Installation
    Use the built-in repair option for Microsoft apps.

    Go to Settings > Apps > Apps & features.
    Find the Xbox app, select it, and click Advanced options.
    Scroll down and click Repair.

    Reinstall Xbox Services
    Deleting Xbox app services might have caused issues. Reinstall these services to ensure the app functions properly.

    Press Win + X and select Windows PowerShell (Admin).
    Run the following command to reinstall Xbox services:

    Get-AppxPackage *xboxapp* | Remove-AppxPackage
    Get-AppxPackage -allusers Microsoft.GamingServices | Remove-AppxPackage -allusers
    Start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

    Clear the Microsoft Store Cache
    Clearing the cache can help resolve issues with the store, which may be affecting the Xbox app.

    Press Win + R to open the Run dialog.
    Type wsreset.exe and press Enter.
    The command will run and reset the store cache, and the store will reopen when it's done.

    Update or Reinstall Graphics Drivers
    Sometimes, outdated or corrupt graphics drivers can cause apps to crash.

    Right-click on Start and select Device Manager.
    Expand Display adapters, right-click on your graphics card, and select Update driver.
    Follow the prompts to search for updated drivers automatically.

    Check for Corrupted System Files
    Use the System File Checker to scan for and repair corrupted system files.

    Open Command Prompt as an administrator.
    Type sfc /scannow and press Enter.
    Let the tool run, and it will automatically fix any issues it finds.

    Reinstall the Xbox App via PowerShell
    Sometimes a more thorough reinstall via PowerShell can help.

    Press Win + X and select Windows PowerShell (Admin).
    Run the following command to uninstall the Xbox app:

    Get-AppxPackage *xboxapp* | Remove-AppxPackage
    To reinstall, run:
    w
    Get-AppxPackage -allusers Microsoft.XboxApp | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}

    Check Event Viewer for Error Logs
    The Event Viewer can provide detailed logs of why the app is crashing.

    Press Win + X and select Event Viewer.
    Navigate to Windows Logs > Application.
    Look for errors related to the Xbox app and note any details that could indicate the cause of the crash.

    Create a New User Account
    Sometimes issues can be user profile-specific. Create a new user account to see if the problem persists.

    Go to Settings > Accounts > Family & other users.
    Click Add someone else to this PC and follow the prompts.

    Reinstall Windows Components
    Reinstalling key components can sometimes resolve deeper issues.

    Open PowerShell (Admin) and run:

    Get-AppxPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}

    Disable Third-Party Antivirus Software
    Sometimes, third-party antivirus programs can interfere with app operations.

    Temporarily disable your antivirus software and try opening the Xbox app again.

    Reinstall Windows 10 (as a Last Resort)
    If none of the above solutions work, you might need to consider reinstalling Windows 10 to resolve any deep-seated issues.

    Backup your data.
    Go to Settings > Update & Security > Recovery.
    Under Reset this PC, click Get started.

    I hope this helps.

    I shall be here for your response. -Lumie
  3. MateusFontana Win User

    Can't open Xbox app for pc

    Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    First, welcome to the Xbox community. Usually, when people are redirected to the family group support page it is because they have a child profile, profiles like that do not have access to the privacy settings, therefore it is necessary to join a group, to do this please follow the instructions below.

    If your account is a child/teenager you will have to ask an adult to create a Microsoft account and invite you to a family group so that person can manage your privacy settings. To create a family group, please use the information provided in the article below.

    https://support.microsoft.com/en-us/account-bil...

    - Once an adult creates an account and adds you to their family group, they should follow the instructions below.

    Visit the website: https://account.xbox.com/en-us/settings

    The adult must have his account logged in at the moment, and then he will see your profile and his her, he must change the settings of his profile, in the case of the child.

    If you are able to access this tab then you will be able to see your privacy settings, and then you can change them anyway you want, usually, the options that give problems are:

    In the privacy tab check that the options, "You can communicate outside of Xbox Live with voice & text" and Others can communicate with voice, text, or invites" are set to allow.

    Also, check the Xbox One/Windows 10 Online Safety tab, and see if the ''You can join multiplayer games'' option is set to allow.

    - About the error you are getting when opening the Xbox app or trying to install it, please try the solutions provided in the article below.

    https://www.thewindowsclub.com/microsoft-accoun...

    *Thank you in advance for contacting the community, I hope this can help you.
  4. The Diamond Truck TD Win User

    Can't open Xbox PC app

    The scan did not find any errors.
  5. Rodrigo Oliver Win User

    Can't open Xbox PC app

    Hi The, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear it.

    Have you tried to run a system scan?

    Open the Terminal window by pressing the Windows Key + X and Select "Open Powershell as Administrator".

    Type this command: sfc /scannow

    Press Enter.

    If any error is found, follow the prompts to fix it.

    Then use the DISM command.

    Open the Terminal window by pressing the Windows Key + X and Select "Open Powershell as Administrator".

    Dism /Online /Cleanup-Image /ScanHealth

    Dism /Online /Cleanup-Image /RestoreHealth

    Let me know if it works!
  6. SammyVS Win User

    Can't open Xbox App for PC

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    Try installing the app via the Microsoft Store app on your Windows, please.
Thema:

I can't open Xbox app on pc

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