I can't open Microsoft rewards. When i open is it says "update your consoles location" I...

Discus and support I can't open Microsoft rewards. When i open is it says "update your consoles location" I... in XBoX Accessibility to solve the problem; Does anyone know how to fix this? 5f94e2b6-e4f9-4b45-b2b5-d6ef64bdf2a6 Discussion in 'XBoX Accessibility' started by Someone20FY, Aug 8, 2023.

  1. Someone20FY
    Someone20FY Guest

    I can't open Microsoft rewards. When i open is it says "update your consoles location" I...


    Does anyone know how to fix this?

    :)
     
    Someone20FY, Aug 8, 2023
    #1
  2. [EX] Win User

    I can't open Microsoft rewards. When i open is it says "update your consoles location" I already did but its still not working.

    Hey,

    this bug happens from time to time. I had it roundabout a year ago here in germany.

    Just go to the bottom of the Rewards site. There you'll find the link to the Rewards support.

    They will help you but it could take a while - they have a lot work atm.
  3. Nilay Bhattacharjee Win User

    I can't open Microsoft rewards. When i open is it says "update your consoles location" I already did but its still not working.

  4. napalm 31337 Win User

    Update your console’s location

    Hello, since this morning I can no longer launch the Microsoft Rewards app. I have a message saying Update your console's location.

    My console and app are updated. What is strange is that it works when I put my console in French (I'm French). I prefer to play in English so I put my console at United State and it doesn't work anymore.
    The solution to your issue is in what you wrote: if you are French, living in France, internet connection have a french IP, and all your profile is French, if you put your console in English/United States, when you start the Microsoft Rewards App, the app
    find that your rewards profile is French based.

    For that reason the error say to "update your console location" because you moved away from French/France.

    Put back the console to French language, France state.

    As a workaround you can access the Microsoft Rewards site from PC or Smartphone.
  5. iandaw Win User

    Xbox Rewards app will not open, says to update location

    Hi thanks for the help

    Unfortunately none of these processes repaired the problem.
  6. JosefLBohorquez Win User

    Xbox Rewards app will not open, says to update location

    Hi, could be a temporary issue with your router.

    May I know if you tried disconnecting it from wall for about 1 minutes. Then connect it and when everything's up and running give it a new try.

    If maybe that doesn't work, you can try calling your ISP (internet service provider) and ask them to assign you a different IP address for your router

    Or if you don't mind, factory reset your router before that and try again (your wifi SSID and password are going to go back to default)
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