I can’t login to my microsft account

isaiah masga · Jul 7, 2023

Hi i’ve been trying to contact microsoft personnel for months and apparently this is the only way i can. Every other option has been with security codes and personal information of an email i made years ago. I lost access to my microsft and now my xbox account. I need help with a real agent to get back my account with a forgotten password and need to change back all of the old info like (old phone #s and alternate email accounts) Because they were deleted a long time ago

:)

isaiah masga

Ive tried all these options is the only option to speak to a real agent?

WattyNuela

Hi Isaiah, I would like to clarify that a Microsoft advocate is only capable of assisting with how to fill the recovery form.
They can’t change account details or send password reset links.

I appreciate the opportunity to share this support article:
https://support.microsoft.com/account-billing/c...

WattyNuela

Hello Isaiah, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear you lost access to your Microsoft account.
As a reminder, please notice that no one at Microsoft can view, change the account details or send password reset links for you, this is for security policies.

However, when we lost access to our accounts, we can try to recover it by following all the recommendations available in this related article:
https://answers.microsoft.com/en-us/outlook_com...

If none of the options work, the last resource is submitting the Microsoft account recovery form:
https://support.microsoft.com/account-billing/h...

faithfuLeafsFan

I would also suggest trying the Can't acces my account option on the login screen

If it says there is no account associated to this Email I would contact Microsft at the phone # I mentioned earlier

cheers

XBF Leslie D

Hey there

I’m sorry to hear about any issues you may be having. If you haven’t already, please go ahead andmake a new thread
detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you!

I can’t login to my microsft account