I can't login to my gamepass because of problems with microsoft store account?

reptyle04 · Jun 5, 2024

First of all, hello to whoever is reading this, SO,

I am trying to use the 3 month gamepass nvidia has to offer, so i do everything, claim the code and what not, and then when its time to use it, i get a message in the top right corner saying "We couldn't login to your Microsoft account, it seems to have been a problem with the microsoft store account."

And it also says my microsoft store account is different than the one im using on the xbox (which is not, i have personally logged in and out, several times to try and fix this issue)

I don't know, its just a stupid bug and it won't let me use the gamepass, please help me fix it!
I'll anex the screenshots and another link of someone having the same trouble as me.

https://answers.microsoft.com/pt-br...gamepass/b4604cde-6316-4375-b96e-48165d42b281

(this is in portuguese btw, as it is my main language)

:)

Zakuuu uuu

I do have a Microsoft account, read my post please. I can't login using the microsoft account because it redirects me to a non-functional website.

Peyote_Cowboy

I also can't log in on the microsoft store. I created a different account on my computer with admin privleges and a local login. It was able to log in on both the xbox app and the microsoft store. So how do I fix my main account to allow me to log in on
that?

Skyman XbX

another problem.... wiht the old Microsoft account (YAHOO) which my XBOX ONE is logged... it's not poble to do the Login into the Windows Store maybe because it's not a Microsoft accont.

The good thing is that Everything is working good on iPAD, iPhone and Android device.... i can log in on the microsoft app and i can buy thing without problem.

The problem is only on the Surface...

Nafjan T

Just login to Microsoft Store app and download any gamepass games and try if you can play it.

CagkanU1

I have the same problem. Store account is shown as logged in, however, Microsoft account is not. When I click on Login button, nothing happens. When I update Xbox app from Microsoft Store, it automatically logs out. Then when I restart my PC, the login information comes back again. At this last time, does not come back though. That's a silly problem. I don't know if it is about browser login (since I can login my account from any of my browsers) or Xbox game pass app but if there is a fix without resetting my PC or changing install directory, it will be very much appreciated.

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