I can't login to Fortnite it says unable to sign in to your account for xbox live

Hi, Fredy. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.



Solution 2: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Everything matches email wise. When we try and log into fortnite it says unable to sign into your account for xbox live

When I go to play Fortnite it says unable to sign into Xbox live but I have Xbox ultimate which has Xbox live so I don’t know why it’s not working

Your tag line is confusing... you can't login on your xbox with any account? Not just your own? If you can't sign in with ANY account, more than likely your console is banned from xbox live.

whats more, i can't even sign into a profile. i will test my network, it will connect to xbox live, then i will try and sign into my Live profile and it will say "unable to connect to xbox live"