I can't log into xbox how much I type it still doesn't work I tried the virtual keyboard...

Hi there! This is Virginia O.

I understand that you want to sign into your Xbox.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please change your password before you try signing in to your Xbox.

Go to https://account.microsoft.com>;; Security> Change my password.

Kindly try to sign in after changing your password.

If incase it won't work, please turn on your two-step verification by going to https://account.microsoft.com>;; Security> two-step verification> Turn on.

When it is fully on, please test it out and sign in to the Xbox.

If it will still not work, kindly turn off your Xbox. Unplug all the cables connected to it. Leave it at rest for 2 minutes. Plug in all the cables back and then turn on your Xbox.

Let us turn off your two-step verification first before signing in.

Sign in to https://account.microsoft.com>;; Security> two-step verification> Turn Off.

Once done, kindly try to sign in to your account.

Thank you for your cooperation.

You didn't read the first sentence of my post. Please read message other than subject heading. Disconnecting worked, but now I can't reconnect. There's a bug where the virtual keyboard doesn't appear. I can't reconnect to wifi if I can't type password.

Ok so I sign in and I can't type the keyboard doesn't show up I don't have a wireless keyboard and I can't type my Wi-Fi login so I can't use Xbox smartphone

Hard reset should help you out

The problem is that the onscreen keyboard or virtual keyboard will not appear whenever I try to search, enter passwords, or text the virtual keyboard never appears the cursor flashes a few times then stops the controller is completely unresponsive the only responsive button on the controller is the home button in the center of the controller which pulls up an onscreen menu that I still can't navigate because no other buttons on the controller are responsive but like I previously said this is only temporary but as soon as I need to pull up the virtual keyboard it happens all over again my virtual keyboard will not appear onscreen

Also having this problem ever since the new dashboard went live for all.

Cannot get the virtual keyboard to appear on the xbox w10 app nor the smartglass app (Android).

Doesn't work for in game text chat, dashboard typing, or messaging.