I can’t log into the Minecraft live movie event

Hello Ron,

Let me help you with your concern today. Please note that this is a public forum,I apologize for a delay in response.

Sorry to hear you're having trouble joining the event server. Can you confirm on what device are you playing Minecraft? Are you able to join other servers right now? Please ensure that your game is updated and running the latest version.

For now, please try to restart your device or use a different network when connecting to the even server. If the issue will persist, you may need to contact Minecraft support so they can help. https://help.minecraft.net/hc/en-us/request/new...

I will be awaiting your response.

Regards,

Belle

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

If you are having problems with Minecraft, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...

I know but I can’t log into the account that owns the game. This current account and the one that owns Minecraft are tied to the same email. But I cannot remember the name of it. So I’m wondering if I can get the account that owns Minecraft’s name back so I can log in and reinstall Minecraft.

Hello RestinFragments, I am an independent advisor and I will be happy to help you today. My name is Khaji

I understand that you are having trouble logging into Minecraft Bedrock Edition and that you have tried several solutions without success.

Verify your account: Make sure you're signed in with the same Microsoft account you purchased Minecraft with.

Reinstall the game: Although you mentioned that you've already tried this, sometimes it can help to remove the game from your system, restart your PC, and then download and install the game again

Launcher Settings: Open the launcher, go to settings > accounts > click the 3 dots and delete all accounts connected to the launcher. Then, go back to the sign-in screen, sign in with the Microsoft account you used to migrate your account, and see if that resolves the issue.

If you are still having problems, I would recommend that you contact Minecraft support for further help

Although Mojang no longer provides support, Microsoft should be able to help you with issues related to your Microsoft account.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

I can’t think of any big ones I know of in December, though one potential option might be to look for

events going on at a Microsoft store if you do happen to live near one.