I can't log into my xbox live

Natan Csoka · Dec 26, 2022

When I try to sign into my xbox live account on my pc, I get the error message: "The password is incorrect. Please try again.", and I get the option to create a new password, but when I create a new one its invalid too. I tried it on another device, and there my password worked just fine, and I can sign into xbox.com on this device. And there is an other thing, when i get the incorrect password error, I get the option, to send an email code to an email that isn't mine:

:)

Jason Guer

Hello Natan Csoka

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Regards

Microsoft Community Moderator

Jason Guer

Hello Natan Csoka

Thank you for posting in Microsoft Community.

I understand the importance of fixing this issue that you are facing now wherein you cannot log in to your Xbox.com and you encountered an says "Incorrect password". Let’s work together in finding the best resolution to this issue.

For me to better understand the issue, I’d like to ask a few questions:

How many Microsoft account do you have?
Are you able to access your Xbox App using the same account?

I made research and the steps below will help you correct the issue. Please be guided.

On your PC, go to Xbox.com and select Sign in. If there are problems with your account, the instructions will help you solve them. If you can’t go beyond the sign-in screen, select Forgot my password and follow the instructions.
If that didn’t work, select the Start button > Settings > Time & language. Under Date & time make sure the Set time automatically setting is turned on. Open Time & language settings
If none of those options work, select the Start button > Settings > Accounts , then find the Microsoft account you used to sign in to the Xbox app and select Remove. Then go back to the Xbox app and sign in with the Microsoft account you just removed. Open Settings

We await your response.

Regards,

Microsoft Community Moderator

UndeadWolf

I can't log in any of my accounts, even if they aren't connected with xbox live.

zico291

I can't log into Xbox LIVE on my Xbox. If anyone can, can they check their friends list please?

DiegoBachur

Can't open the link, but the issue solved itself today after days didn't working.

I can't log into my xbox live