i can't log into my microsoft account on my phone

Part of the problem is we can't log into the account at all, which means we can't turn off settings either. Like the OP states, most of us getting this error cannot log in on anything, computer, xbox or phone. I have tried logging into outlook.com, on
the xbox, Microsoft store on my computer, I have used my phone that isn't on the same wifi network to log into microsoft.com.

Hi Hello_457! My name is Ricardo an independent advisor ready to help you with this situation!

In the launcher you must select the correct version, as there should be available the Java, Bedrock and dungeons versions, once you select the correct version, you need to select the Microsoft login option

If you are doing it like that and you still see a different account it's because that's not the correct email address

FINGERS CROSSED! You will have your account back Robert!

Hi there Robert welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. I had a similar issue,, well I didn't have 3 accounts but I lost access to one! 9kay this is what an Xbox expert suggested and it worked for me!

You need to create another account. Once you make the account, you should use the new account to login and select “forgot password.”

Choosing the “forgot password” option will send you a link to fill out some questions and information so Microsoft can verify that is your account, then you need to wait for Microsoft to contact you for more assistance and the recover your original account!

Thank you very much, I did what you suggested, I am now waiting for the response from microsoft