i cant log into my account on microsoft store, microsoft authenthicator and xbox

Discus and support i cant log into my account on microsoft store, microsoft authenthicator and xbox in XBoX Accessibility to solve the problem; When i put my email it sends me a code to an email thats not the one i use for the verification code, so i never get the code and i cant login, i cant... Discussion in 'XBoX Accessibility' started by Julian Lagomarsino, Jun 6, 2025.

  1. i cant log into my account on microsoft store, microsoft authenthicator and xbox


    When i put my email it sends me a code to an email thats not the one i use for the verification code, so i never get the code and i cant login, i cant buy anything in microsoft store and i could lose my subscription to game pass if i cant login, i dont want to change my account, someone please help me

    :)
     
    Julian Lagomarsino, Jun 6, 2025
    #1
  2. Mario.H.P. Win User

    i cant log into my account on microsoft store, microsoft authenthicator and xbox

    Hello, Julian! My name is Mario and I welcome you to the Microsoft Xbox Community!

    I can understand your concern and please don't worry I am here to help you.

    In the following link you can follow the step by step process to recover your account: https://account.live.com/acsr

    From there you can use a new email address to recover your account and have the Microsoft team contact you.

    I recommend that you answer all the questions and do not leave any unanswered. It is important to follow the step by step process to recover your account. It can take up to 24 hours for the Microsoft team to review your account recovery request and contact you directly.

    Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge.
  3. Belulqerimaj Win User

    Xbox Live sign in

    Hello, thanks for the reply. But i dont think the problem lies there. I can log in to my Microsoft through my website or in Microsoft store, but as a said i cant log in while it asks me to log in while im ingame. An ingame pops up to sign into my Microsoft
    account, to access Xbox Live. // Sad player :(
  4. Peyote_Cowboy Win User

    How do I sign into my account on Xbox (beta) app? The button in the popup doesn't work.

    I also can't log in on the microsoft store. I created a different account on my computer with admin privleges and a local login. It was able to log in on both the xbox app and the microsoft store. So how do I fix my main account to allow me to log in on
    that?
  5. MichelleBailey2 Win User

    Playing previously purchased Xbox games (Play Anywhere games) on a PC running Windows 10

    I am logged into my son's laptop with my son's Microsoft account. I opened the Microsoft Store app, and on the top right side it displays his icon, indicating we are signed in under his account profile. How do I log out of the Microsoft Store, and log in to the store again with my account?
  6. Andy 3153 Win User

    Minecraft Java is no longer in my account

    So I logged out of the Microsoft account, I attempted to log in with my old Mojang account, it failed, and then I logged back in with my Microsoft account.

    And, again, I'm on Linux. I have no Microsoft Store. Tried looking at the Microsoft Store website, but I didn't get anything useful from there either.
Thema:

i cant log into my account on microsoft store, microsoft authenthicator and xbox

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