I can't log into Minecraft

Hello Elle TGC,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to login to Minecraft and is unable to because of the error code - 0x80048820. Let us check on this together and sort this out in timely manner.

To better isolate your issue, we would like to ask for few questions:

1. May we ask for a screenshot of the issue? Please conceal any personal information.
   
2. May we ask if your credentials are still Mojang account? Or you have already migrated your account to Microsoft?
   
3. Where did you install the Minecraft Launcher?
   
4. When did this issue happen? Was there a recent Windows update or new application installed on your device?
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Charlie_GE, my name is Jhon, and will be a pleasure help you

I’m sorry to hear that you’re having trouble logging into Minecraft. Here are some possible solutions that you can try:

Clear the cache of the Microsoft Store: Clearing the cache of the Microsoft Store can help resolve issues with the login process. To do this, press the Windows key + R, type wsreset.exe, and press Enter. This will clear the cache of the Microsoft Store. After that, try logging in again.

Check your internet connection: Make sure that your internet connection is stable and working properly. You can try resetting your router or modem to see if it helps.

Check your Microsoft account credentials: Make sure that you are entering the correct Microsoft account credentials. You can try resetting your password to see if it helps.

Check if there are any updates available for Minecraft: Check if there are any updates available for Minecraft. You can do this by going to the Microsoft Store and checking for updates.

Uninstall and reinstall Minecraft: If none of the above solutions work, try uninstalling and reinstalling Minecraft. This can help resolve any issues with the game files.

Note: Some of the information, which were gained from this answer, were received in a thread on the Microsoft forum by oscarhaddock1 , and it seemed a good idea, to share this information with you. Source of information (credits) :

https://answers.microsoft.com/thread/3f9cb5ce-6293-49c8-b791-bf5533aba688

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.

so it isn't possible for you guys to give me another account if i provide the transaction id?

so what had happened was i think i got hacked and someone deleted my entire microsoft account, when i remade it it says i don't own it (i made it with the same email address i bought it on). i understand if it looks like im trying to get a free minecraft account but i still have my transaction ID from my prepaid card

Hello Elle TGC,

We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards