I can't log into mincecraft after I got it on mobile..... Please help!

Hello,



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First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

You can check to see if you have a suspension at https://enforcement.xbox.com You should also have received an email to the email address for that gamertag.

If that's not the problem have you tried powercycling your console by holding the power button on it for 10 seconds till it shuts down or tried deleting then redownloading the gamertag to the console?

I checked if i had a suspension and it says that im clear. I'm trying rn deleting my gamertag, but it can't download. Because remember when i say that i have wifi but can't connect to xbox life? Same problem here can't connect so it can't download my gamertag
.

You can check to see if you have a suspension at https://enforcement.xbox.com You should also have received an email to the email address for that gamertag.

If that's not the problem have you tried powercycling your console by holding the power button on it for 10 seconds till it shuts down or tried deleting then redownloading the gamertag to the console?

Hi
Mama i Alan,



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for
further assistance. For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this
thread showing that the troubleshooting steps listed above didn't fix the issue.



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