I can’t log in to xbox.com

Hello again Ben K, after some searching I found these steps:

1. Close the application.
2. Restart your phone.
3. Uninstall and reinstall. Press the app icon until the Delete app option appears. Then reinstall the app from App Store.

You can also take a look at the following article:

https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-issues-in-the-xbox-mobile-app

If this doesn't work for you, it's best to contact support directly.

Hi Ben K! I hope you are well, delighted to be able to offer you my help!

If you have already tried everything, the only thing I can tell you is to watch the following video, perhaps you have not done any of this and this information can help you a lot:

https://www.youtube.com/watch?v=DRS9t3eBVnI

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

In case you have already done all this, the other option is to reset your account password and try again. Finally, if none of this works you should contact support directly, let me know if this information is useful to you.

Best regards,
Daniel.

Hello again, Ben K, I understand these are on a Mobile device. I will try to find some information that can help you.

I just spent 2 hours with tech support for the same problem with my series X and XS. I did every ounce or troubleshooting imaginable and first they blamed my ISP even though I was hardwired to fiber.

The end result was "download the report a problem app", which would be great if I could sign in and download the app.

Initially when I logged onto my X, two profiles showed up. Mine and my girlfriends. For some reason my appearance settings copied hers. Pink colors and her name under my profile. I tried to change the color scheme and got an error (0x80a40408) that didn't even pop up on Google. Then support asked me to remove the account and re add. Screen would have a spinning icon for a minute or more until it went right back to the add new account screen.

We wiped the whole thing to no avail. I am doing this on two Xbox consoles so I didn't erase the XS profile bc their technicians don't know a thing about networking, and I was right to do so. After they made me change xbox network settings, it double natted my xs which also stopped me from download the report app.

I think they are aware of the problem but not being open about it. Good luck to us both.

https://drive.google.com/file/d/1HC87ncAIS-GBmNUvGHPu1P9uFftD7QMR/view?usp=drivesdk

Hey, Daniel. Unfortunately, none of this worked. I am trying to sign in to xbox.com but there is no login page (shown in the attachment) I am also on iPhone, so that video didn’t necessarily apply to me. Thanks for replying.