I cant log in to old microsoft account

Discus and support I cant log in to old microsoft account in XBoX Games and Apps to solve the problem; I have been trying to log in to my microsoft account but its on my old phone which is broke. I need this because the new ps5 version of minecraft has... Discussion in 'XBoX Games and Apps' started by Alfie Turner1, Feb 28, 2025.

  1. I cant log in to old microsoft account


    I have been trying to log in to my microsoft account but its on my old phone which is broke. I need this because the new ps5 version of minecraft has came out but my microsoft is logged in on the ps4 version (this is all on my ps5 same device) i need to log in so i can play servers without lag on the older version but if i unlink and make a new account i will lose all my purchases that ive made. What should i do? Can you help me log in?

    :)
     
    Alfie Turner1, Feb 28, 2025
    #1
  2. kamilstrzelec2 Win User

    Help us secure your account LOOP

    I cant even log to microsoft on that account
  3. Miss Ermine Win User

    Cant log in with that microsoft account

    Thanks Vibroplex! If the issue is indeed a corrupted profile, you can perform these steps on either console.
  4. MuskyMelon Win User

    Cant log in with that microsoft account

    Should I do that all on my console or the one with the pack?

    or some on mine and others on his?
  5. VibroPlex Win User

    Cant log in with that microsoft account

    Sounds like local profile corruption. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

    1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

    2) Select Storage (or Memory if Storage).

    3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

    4) When asked to confirm storage device maintenance, choose Yes.

    Delete profile from your console

    1) go to www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then ** STOP: DON'T ** delete your profile. Please call Xbox Support
    http://tinyurl.com/XBLnumbers Option 2 for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

    2) Go to Settings

    3) pick System

    4) choose Storage

    5) pick All Devices

    6) choose Gamer Profiles

    7) pick the gamertag

    8) choose Delete, and

    9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

    Re-download

    1) Tap the silver Xbox Guide button

    2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

    3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

    4) Enter the password for the Microsoft Account.

    4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

    5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

    6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

    7) Sign in, and retry.
  6. BaconisGood53 Win User

    Transfer a game to another account

    unfortunately, purchases are linked to your Microsoft account and cant be transferred to a different account. But as the previous answer says, you can log into your old account, set your xbox as your "Home Console" for that account, and then youll be able
    to access all of your purchased games with the new account.
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I cant log in to old microsoft account

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