I can't log in to my xbox live xbox 360 profile

The XBOX360 is having issues connecting to live servers due to some issue where it thinks that you are a hacker signing into an account.

Microsoft acknowledged the issue and is working on a fix.

Meanwhile, you should consider going to xbox.com/status and reporting the issue so it is pushed to a higher priority

Hello there @, I hope everything is going well!



Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about your issue; However, we have multiple detailed troubleshooting steps for this matter on the official Xbox website to help you take care of it. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the 360 network troubleshooting steps that can help sort this out for you.



The first link: Troubleshoot your Xbox 360 network connection | Xbox Support

The second link: Troubleshoot your Xbox 360 network connection speed | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

I am not actually seeing anything about network settings..on my computer? I don't have a Mac and I don't know if that's what you meant by Mac. Sorry, I'm not really sure of where to do all of this.

Hello there @KatelynStrait, I hope everything is going well!



Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about your issue; However, we have multiple detailed troubleshooting steps for this matter on the official Xbox website to help you take care of it. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the 360 network troubleshooting steps that can help sort this out for you.



The first link: Troubleshoot your Xbox 360 network connection | Xbox Support

The second link: Troubleshoot your Xbox 360 network connection speed | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

i can't download my xbox live profile to console.

early i've connect with my xbox live account on console but now it don't work.

the xbox live connection is working but it no log in.

so i tryed to download my profile without success.

please help.

I can't even log in to my profile on xbox 360 games. Its starting to sound like the whole console is having a big problem.