I can't log in into my main account

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Emilpro2, because of your description there may have been a problem when you migrated your Minecraft account to Microsoft.

Ideally, these cases would be to contact Mojang's customer service so they can help you.

https://help.minecraft.net/hc/en-us/requests/ne...

Already did, and they told me I should contact microsoft.

Hello again, this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the actual reason or accurately check the issue of your account.

To effectively clarify this issue, you need to contact Microsoft support directly via chat so that they can help you.

https://support.xbox.com/en-us/contact-us/

Hi!

That's what I don't understand because the main account has Xbox live and that allows the three secondary accounts to have access to live. So we all have live. But only when the main account is logged in. I can't access any games that have been purchased by the main account unless the main account is logged in.

I've checked the Home settings and it is checked. But unless that main account is actively logged in, we can't use anything. I'm thoroughly confused.

I also can't log in on the microsoft store. I created a different account on my computer with admin privleges and a local login. It was able to log in on both the xbox app and the microsoft store. So how do I fix my main account to allow me to log in on
that?