I can’t log back into my old account

Discus and support I can’t log back into my old account in XBoX Accessibility to solve the problem; So I cannot log back into my old account, I know it still exists, I can find it via username on the Xbox app and my friends still have the profile... Discussion in 'XBoX Accessibility' started by Wontlast, Oct 28, 2023.

  1. Wontlast
    Wontlast Guest

    I can’t log back into my old account


    So I cannot log back into my old account, I know it still exists, I can find it via username on the Xbox app and my friends still have the profile added and friended on Xbox itself. But when I used the email i thought was associated with this account it logged me into an account I do not ever remember creating with none of my purchased games, which is the part that bothers me. I have an account that still exists with games that I payed for, that I cannot play. I tried all my other emails and I just cannot seem to log back in. If anyone has any idea on what to do it would be greatly appreciated

    :)
     
    Wontlast, Oct 28, 2023
    #1
  2. Darhyl Amizola Win User

    I can’t log back into my old account

    Hi there! I'm more than happy to help you!

    I'm sorry you are experiencing this with your Microsoft account. No worries, let me help you sort this out.

    In order to recover a Microsoft account, you will need to know the email address associated with it. In this case, kindly perform the following workarounds to locate the correct email address linked to your Microsoft account. Here's how:

    Go to xbox.com and try signing in with the email address that you think is associated with your Microsoft account.

    If you can sign in, the email address and password you entered are valid. The gamertag that’s associated with this email address will be displayed in the upper-right corner of the screen.

    If you can’t sign in, check your other email inboxes for messages about your Xbox subscription or Xbox offers. This may help you determine which email address is associated with your Xbox profile.

    Note: Think back to when you created your Microsoft account. Were you using a different internet service provider for email at the time?

    If you’re part of an Xbox family group, have an organizer (adult account) look up your account info with the Xbox Family Settings app.

    Note: This step only works if you’re set as a member of the Xbox family group. Organizers can’t review the account info of other organizers in a group.

    Steps for the organizer:

    Open the Xbox Family Settings app on their mobile device.
    Choose the member whose account info isn’t known.
    Select the Info bubble next to the user’s Gamertag.
    Review the info under Account email for the Microsoft account that’s associated with their Xbox profile.

    You may also check this link for reference:

    https://support.xbox.com/en-US/help/account-profile/manage-account/forgot-microsoft-account-solution

    If you're able to locate the email address of your account, you can proceed with recovering it through the account recovery webform:

    https://account.live.com/acsr

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. Kolby Hathaway Win User

    Do I need to rebuy my games i network transferred from my old account to my new one?

    I lost the password to my old account and have no way of getting my old account back as I lost my password and can’t get it back.
  4. Jessicaa8 Win User

    My Minecraft account got deleted with no reason

    I have the same issue, did you have to create a new Xbox account? When I logged in, it made me a new Xbox account, which doesn’t own minecraft. I can’t get back into my old account that owns the game.
  5. Tristan lewis1 Win User

    My microsoft store isn’t working and now i can’t log back into my xbox

    So when I did that I couldn’t log back into my account because I'm stuck on a infinite loading screen so it never loads. So now i can’t log back into my account and now i can’t play any of my games up there
  6. MikeHunt4215 Win User

    Xbox app problem

    Some one has stolen my other account with multiple debit card on the account and now I can’t log back into my account
Thema:

I can’t log back into my old account

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