I can't launch the game that ii downloaded in Microsoft Store

Hello there @JaikeYoung, I hope everything is going well!
Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

To download or update the game in the Microsoft Store:

Press your Windows Key and search for “Store” or “Microsoft Store” to find and open the app.

Make sure you are signed in with the account that owns Age of Empires II: Definitive Edition.

Click on Library in the lower left hand corner of the Store.

Select Games.

Press the Get updates button to automatically detect, download, and install the latest changes to your game!

Let the Store download Age of Empires II: Definitive Edition.

Once your download is complete, you will be able to search for your game in the Windows Start menu or listed under My Library in the Microsoft Store. You can also create a shortcut to access and launch the game from anywhere on your computer.

Sadly these steps didn't help. Here is what I tried, but maybe I missed something:

- Repaired Xbox App via Control Panel

- Repaired Wolfenstein II via Control Panel

- Tried launching Wolfenstein II as Admin

- Tried launching Xbox App as Admin

- Tried launching it via Start Menu

- Tried launching it via Xbox App

- Tried launching via Microsoft Store

- Reinstalled the game

Is there anything I missed, or anything else I could try?

Is it just me, or did they take DOOM II off the store? Finally get around to downloading it after accidentally deleting it, and I can't find it anywhere on the store

Hallo,

Probeer deze pagina's van Flight Simulator Support:

1. Microsoft Store - Download & Installation issues, Part I - Checklist – Microsoft Flight Simulator Support
   
2. Microsoft Store - Download and Installation issues, Part II - Basic Troubleshooting – Microsoft Flight Simulator Support
   
3. Microsoft Store - Download and Installation issues, Part III - Advanced Troubleshooting – Microsoft Flight Simulator Support
   
4. Microsoft Store - Cannot install or update Gaming Services – Microsoft Flight Simulator Support
   

Met vriendelijke groet,



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Hello,



Please, try these pages from Flight Simulator Support:

1. Microsoft Store - Download & Installation issues, Part I - Checklist – Microsoft Flight Simulator Support
   
2. Microsoft Store - Download and Installation issues, Part II - Basic Troubleshooting – Microsoft Flight Simulator Support
   
3. Microsoft Store - Download and Installation issues, Part III - Advanced Troubleshooting – Microsoft Flight Simulator Support
   
4. Microsoft Store - Cannot install or update Gaming Services – Microsoft Flight Simulator Support
   

Best Regards,