I can´t launch any game.

Serbanismo · Nov 15, 2021

I really need help with this problem.

I´ve been doing my best to contact microsoft in any way possible, I´m being ignored everywhere. I payed for the game pass subscription yesterday, I can download any game but when I try to play the games won´t start.

I don´t get any type of error notification or code, it simply doesn´t work, I already restarted my pc to an older version and it didn´t solve anything. Because of this restart I lost most of my apps and games so I´m installing everything back.

I´m really tired of this and how no one answers to my questions and no one tries to help even a bit. This is the last place I´m trying.

Please help.

:)

XBF - Evie

Hi Serbanismo,

Thanks for contacting the Xbox Forums! I am sorry to hear that you are struggling with getting your PC games to launch.

Are you trying to download the games through the Xbox app on your PC? If so, please try downloading the games from the Microsoft Store app instead. Additionally, confirm that you are on the most updated version of Windows (including all optional updates).

If you are downloading the game from the Microsoft Store and still encountering the issue, please follow the steps below to reset the store.

Reset Windows Store app

Open Run in Windows 10 by pressing the Windows Key and R on your keyboard at the same time.
After that, type wsreset.exe inside the dialog box and press enter.
This will launch the wsreset.exe application. And as the name says, this app resets the Microsoft Windows Store in Windows 10 fixing any issues related to it. The Windows Store app will reset and open. After reopening, please navigate to the three ellipses on the right (…) and check for updates.

If the problem persists, you can reinstall the app via PowerShell. Please take the upmost caution when entering commands into the PowerShell.

Reinstall Microsoft Store via PowerShell

First, open Windows PowerShell in Windows 10 as an Administrator by pressing Windows Key + X on your keyboard and selecting Windows PowerShell (Admin).
Once you’re inside the Windows PowerShell, type Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} and press Enter on your keyboard to successfully enter this command.
Windows 10 will reinstall the Microsoft Store app on your Windows 10. Restart your computer and check whether the issue got fixed.

Additionally, check out this Xbox support article on the subject.

Troubleshoot game installations on a Windows device | Xbox Support

I hope these suggestions help! If this answered your question, please mark the thread as “Answered.”

TH3ONinjaMaster

I have the same problem , can´t launch any game in my xbox one, and i get the code but no info when I try it in the error help system.

Need Help please.

Boricua Fury

I need to know if this has a possibility of happening in the future. I wasn't able to play my digital games while offline last night. If I can't be guaranteed that function, it's going to be strictly physical discs from now on.

Hordie

Hi KOnaNNN,

Sorry you're having issues with multiplayer games. There is an issue with digital content, that now appears to be resolved for some people. If you are still having issues please watch the link below for updates on your digital purchases.

support.xbox.com/.../xbox-live-status

GrowlingYapper

zainabkt glad to see you up and running.

I can´t launch any game.