I can‘t launch any game on mobile on cloud gaming…

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

May I ask what is the exact error or issue that you're experiencing whenever you're trying to play an Xbox cloud gaming game so I can check that for you?

Hi Serbanismo,

Thanks for contacting the Xbox Forums! I am sorry to hear that you are struggling with getting your PC games to launch.

Are you trying to download the games through the Xbox app on your PC? If so, please try downloading the games from the Microsoft Store app instead. Additionally, confirm that you are on the most updated version of Windows (including all optional updates).

If you are downloading the game from the Microsoft Store and still encountering the issue, please follow the steps below to reset the store.

Reset Windows Store app

• Open Run in Windows 10 by pressing the Windows Key and R on your keyboard at the same time.
  
• After that, type wsreset.exe inside the dialog box and press enter.
  
• This will launch the wsreset.exe application. And as the name says, this app resets the Microsoft Windows Store in Windows 10 fixing any issues related to it. The Windows Store app will reset and open. After reopening, please navigate to the three ellipses on the right (…) and check for updates.
  

If the problem persists, you can reinstall the app via PowerShell. Please take the upmost caution when entering commands into the PowerShell.



Reinstall Microsoft Store via PowerShell

• First, open Windows PowerShell in Windows 10 as an Administrator by pressing Windows Key + X on your keyboard and selecting Windows PowerShell (Admin).
  
• Once you’re inside the Windows PowerShell, type Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} and press Enter on your keyboard to successfully enter this command.
  
• Windows 10 will reinstall the Microsoft Store app on your Windows 10. Restart your computer and check whether the issue got fixed.
  

Additionally, check out this Xbox support article on the subject.

Troubleshoot game installations on a Windows device | Xbox Support



I hope these suggestions help! If this answered your question, please mark the thread as “Answered.”

Hey Chris

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently inquiring about cloud gaming on your mobile device.

Xbox Game Pass Ultimate does indeed include
cloud gaming. Therefor, once you have the subscription, you merely need to download the
Xbox Game Pass (Beta) and can continue to play these games on your mobile device while you have the subscription.

This also means, that as long as the game stays in Game Pass, you will not need to purchase the game itself, merely any additional DLC or in-game currencies you would like to have. You can read up a bit more on this via

this article.

I hope this helps.

I think we don t understand each other. I don t own any xbox and don t want to buy any games. I don t need any of these since the ultimate gamepass provide a catalogue on the cloud. Ultimate gamepass is different from gamepass.

Since april it is possible to play gears of war 2 on android with xbox ultimate gamepass courtesy of microsoft. I was playing it And saving online successfully until june as any other games. Now each time i launch gears 2 i can t progress.

I tried gears 3, same issue.

All of this seems to happen because each time my profile connect to a new virtual console and can t synchronize but it is a virtual console. I didn t ask to connect to a different virtual console, it happened. On the first virtual console maybe something happened which prevent me to enjoy the service but i can t access it.

Opening a ticket will be a good option providing i can join the call center. Yesterday i was unsuccessful and i hope it will be possible today.

I understand the difference, but what I'm trying to do isn't playing Cloud games, I'm trying to remote into my console, launch and stream Installed games to my mobile

But despite having a good, stable, 5G connection, 127mbps download and 34 ping, I can't get it to connect to my console.

I was able to launch and play my console installed games remotely not a week ago using this same method, same location and same device....?