I can’t intall a game I own

MightySloth · Mar 11, 2019

About a year or two ago I purchased 7 Days to Die. Later on I had to uninstall it to make room for newer games. Now it isn’t showing up in my ready to install and when I try to install it from the store it says I have to pay full price again. Does anyone
know why this happened and how to fix it?

:)

XBF Leo G

Hello MightySloth,

Thank you for posting on the Xbox forums. The game license should remain on the account that purchased the game. We recommend checking the

order history and
license list for your Microsoft accounts. We need to make sure that both the transaction and license for the game appear on one of your accounts. Once we have located the transaction and license, we can move forward with logging in to the account to download
the game. Be sure to let us know the results!

AngelObullets

Hi there MightySloth

Have to ask if you are on the same account that purchased 7 days to die, If so I would suggest double checking purchase history on Microsoft website. If it is on the purchase history, Please contact xbox support on the following link and instructions to
get in touch with an agent

https://support.xbox.com/en-US/contact-us >>> Billing and accounts >> when virtual assistant appears press "show other options" >> Payments & Billing >> step 3 will
have "Show contact options" press that >>> then you will see chat with xbox support.

Senpai Soul

Do you have. enough space for it

Honda Man 04

I had an issue just the other day of not being able to download something from the console, so I went on my PC to the Microsoft store and clicked on it there, which did a force install on my console. Hope this works for you.

{Parity}

What happens when you try do download it?

I can’t intall a game I own