I can't install or update any apps

Hello, monrr11. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

You are not able to install any Windows update too? May I know if you have already run the Windows update troubleshooter?

https://support.microsoft.com/en-us/windows/win...

Waiting for your follow-up.

Hi there Bonavid,



Thanks for reaching out. I'm sorry to hear about your apps not continuing to install on your console.

I recommend trying these troubleshooting article for Apps on the Xbox One:
Troubleshoot game or app installation problems on Xbox One

Or, if you're on an Xbox 360, the article entitled: Help for Xbox Live apps on Xbox 360

Hope this helps.Please let us know the results!

Can you try to power cycle your console. Turn Off your console, and disconnect the power cable from it. Wait for 10 seconds. Then connect the power cable back , and turn on your Xbox. Try launching the game again.

xbox live is updated to have fixed the issue now. As of 6th february, however if you still experiencing this issue you can

1. go to network settings
2. advanced network
3. DNS settings
4. Change Primary DNS to 8.8.8.8
5. and secondary DNS to 8.8.4.4

this should allow your installs to work and you may want to do a hard reset or check for updates to see if that helps too.

Hi there,

There was a service outage that just recently cleared up. I would restart the console and try again. If that does not work please contact support.