I can't install any game from the xbox gamepass, it tells me error 0x0000001

This is actually happening to a lot of users as well. We think it is a bug within the app. :/ Try another procedure to see what happens Ismael.

clean restart on your PC, what that do is to prevent any 3rd party apps that might be blocking the gaming services and also gamepass app to work.

Right-click the Start button.

Click Search.

Type msconfig and hit Enter on your keyboard.

Click Services.

Click the checkbox next to Hide all Microsoft services.

Click Disable all.

Click Startup.

Click Open Task Manager.

Click any startup program you suspect might be interfering.

Click Disable. Repeat steps 9 and 10 for all startup programs.

Click the X to close Task Manager.

Click OK in the System Configuration window.

Restart your PC.

Once your PC restarts, only the essentials will boot. If you were having issues with a program or update, try to launch or install while in the clean boot environment. If the problem persists, you'll know that you don't have a software conflict and the problem lies elsewhere.

If the problem doesn't show up while in a clean boot, you can now attempt to find the offending program or service. The best way to do so is to repeat steps 1-5 above, but re-enable half of the services.

Even restoring de OS i still having this problem

It did not work any solution...

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Ismael, how are you today? Hope you're well.

This error is happening to quite a lot of gamers as well. We believe it's a bug within the xbox app.

But there are a few things we could try:

So, let's try this, first, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

______________________________________________________________

Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

______________________________________________________________

Then, try to uninstall and install the Xbox app.

______________________________________________________________

If it still doesn't work you're going to uninstall the games services using a powershell command, then you're going to open the gamepass app, it will ask you to download and install the game services again :

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

______________________________________________________________

If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

If you're using Windows 10:

https://www.microsoft.com/en-us/software-downlo...

If you're using Windows 11:

https://www.microsoft.com/en-us/software-downlo...

Since you have gamepass and if the games are still on gamepass just go download them again.

That's exactly what I want to do.

I can't download them, though, because I installed my old hard drive in a new computer. The app keeps telling me I can't install the games on the old drive, because data from another device is still installed, but I also can't uninstall the old data.