I can't hear other people in my party but they can hear me

I am having the same issue. I’ve tried everything i was told to do and naturally tech support is “currently unavailable”. Xbox start fixing this ****.

My headset only works in party chat. When I'm playing other games I can see that people are talking but I can't hear them and they can't hear me. It only works in party chat.

Hi Azi Royal Guard,

We are not aware of any steps that you have tried before so please bear with us as we try to help out. There was a service alert related to users being muted in a party when you originally posted this. If you are still seeing this happen you will want to
try a cold boot of the console by unplugging it for a full 5 minutes. If that step does not help then the next step will be to try a

factory reset of the console. Please be sure to keep your games and apps installed when asked to do so during this process. If you are still unable to be heard by those in your party let us know.

Have a great night!

Most likely your mic has a broken connection.

Even in the more expensive headsets they use tin solder and brittle wiring which can break with normal use. Best I've found is a set of JVC earbuds called Gumy, and they cost less than 15 bucks. They've outlasted 3 sets of turtlebeaches and with every turtle
beach that failed, it was the mic that failed and always where the inadequate length of stiff brittle wiring was soldered to the pcb board. Which means that every time you adjest your mic, you're weakening and eventually breaking either the wires or solder
points to the mic itself.

Easy way to test is, while in chat etc, is to push and hold the mic's flex shaft towards the ear pad while talking. Which will often cause a reconnection good enough to show up as working.. Till you let go of the shaft.

Earbuds with an inline mic is the way to go.

I thought it may be the mic as well, but after trying other headphones and earbuds too, it still didn’t work. Also I’m my controller settings my mic showed up as Connected.

Most likely your mic has a broken connection.

Even in the more expensive headsets they use tin solder and brittle wiring which can break with normal use. Best I've found is a set of JVC earbuds called Gumy, and they cost less than 15 bucks. They've outlasted 3 sets of turtlebeaches and with every turtle
beach that failed, it was the mic that failed and always where the inadequate length of stiff brittle wiring was soldered to the pcb board. Which means that every time you adjest your mic, you're weakening and eventually breaking either the wires or solder
points to the mic itself.

Easy way to test is, while in chat etc, is to push and hold the mic's flex shaft towards the ear pad while talking. Which will often cause a reconnection good enough to show up as working.. Till you let go of the shaft.

Earbuds with an inline mic is the way to go.