I cant hear any game audio

No, I cant hear any audio when I'm not using Spotify as well

Hello LilP,

Thanks for coming to the forums with your issue. You can try the
Xbox one chat headset troubleshooting. Also try making sure the controller is up to date.

Thanks,

Brad

Jeez, that would have been too easy, huh? Lol

So, here’s my last-stop recommendation: I would consider a full factory reset. I know it sounds like a pain, but all of your purchases are kept on the cloud, so your only pain will be re-downloading and installing your games or media. I had an issue with
my movies syncing properly and this fixed it in the end. I know it sounds daunting, but the reset time may be faster than waiting for a perfect answer.

In case you need help with how to perform a factory reset, here’s a helpful link:

https://beta.support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults



I hope that helps!

Respectfully,



XBOX Ambassador

I've watched this video earlier while trying to fix the audio problem, it did not help

Hi I've had that happen to.What I did was turn off my TV for a minute and then restart my Xbox and it was good.At some point you have to let your TV cool down.