I can't go on to multi plear on minecraft

Good day!



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Respectfully,



Microsoft Community Moderator

Hello Joshua,

Thank you for posting in Microsoft Community.

We understand that you would like to play Minecraft with your friends. There could be several reasons why you are unable to play multiplayer on Minecraft.

The most common one is to set access of multiplayer in account for privacy settings. This is best to be performed by a parent or of a legal age person. If you are still a child, please ask your parent to manage your account settings privacy: How to Manage Parental Consent, Family Settings and Realms/Multiplayer Access for a Child Account | Minecraft Help.

Should issue persists after performing the steps above, you may try to:

• Connect to a different network.
  
• Install update for the Minecraft.
  

If you still have issues, we would like to ask for screenshot and let us know if this issue happens on other games too.

Sincerely,



Microsoft Community Moderator

If its minecraft you are talking about, try checking the host settings. Many people found they had changed after the last update. If you can't find your game, go to your download history and re-download it.

On a secondary topic, I have seen a lot of people having problems with minecraft multi-player since the last update. Several people I messaged before I became an ambassador asking that they check the host settings, and most of the time this was the problem.
It may be a good sticky to add to the minecraft forum.

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).









Thank you for your understanding.



Respectfully



Moderator

Microsoft Community

Hello shuniki,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well other than your account issue.

It seems that you are unable to change the online safety and privacy settings to enable multiplayer settings of your account because your account appears to be a child account and only parent or organizer can make any changes with the settings. Let us help you figure out and make sure you can play multiplayer settings in Minecraft.

Based on my understanding, the account where your Minecraft license was associated with is a child account and parent account has already been deleted. We need the parent account to sign in so that it can change the online and privacy settings for your account. This could not be possible because you cannot sign in anymore the parent account because it has been deleted. What we can do this is to contact directly Minecraft support and informing them that you have purchased the game using a wrong account so that it can be corrected. We will help you how to get there.

To submit a request to Minecraft Support, click on the link below and sign in your Minecraft account:

• click on this link: Contact Us | Minecraft Help
  
• Sign in your Minecraft account
  
• Fill out the form completely and submit.
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator