I can't get Roblox to sign in for my kids on my Xbox x

Hi LazyCowgirlK, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, try login with this method:

"After you launch the Roblox experience on the Xbox console you'll see two buttons.

One is to play as your Gamertag and the other is to Sign In as your Roblox account.

Select Sign In and enter your Roblox account info on the next screen."

Source: https://en.help.roblox.com/hc/en-us/articles/205662594-Xbox-One-App-Logging-into-your-Roblox-account

Let me know if it works!

Ok I have done that including using the QR code and the quick login. None of the three methods are allowing me to log in on my kids existing Roblox account. I have also uninstalled and reinstalled the Roblox account on my Xbox that has not worked. I have cleared the settings. I have spoke with technical support and followed all of their steps. Nothing is getting me logged in to Roblox and I'm about ready to get rid of my Xbox

Hello LazyCowgirlK,

Unfortunately, I don't have any further troubleshooting to offer.

There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

Thanks,

Rodrigo

Did that all too still not working

I am sorry it didn't work.

This may be due to Parental Controls

I took this information from Roblox Website: https://en.help.roblox.com/hc/en-us...App-How-to-Allow-Access-Under-Family-Accounts

"If your child is under a Family account on Xbox, a few settings may require adjustment in order to ensure access to experiences on the Roblox app.

To begin, log into the main account that has control over the Family accounts

After that, go to All Settings -> Account -> Family

Once there, choose the child account for which you wish to allow access

Next, go to Privacy & Online Safety -> Xbox Live privacy -> View Details & Customize

Once on this page, you will need to make changes to settings in both "Communication & multiplayer" and "Experience Content".

Communication & multiplayer

Select this section and locate, "You can join multiplayer experiences"

In the pull-down menu, choose Allow

Experience Content

Select this section and locate, "You can see and share content"

In the pull-down menu, choose Everybody

Once done, back all of the way out to the list of family members. If you have more than one child for whom you wish to grant access, repeat these steps for each child.

*Note* If your child's "Access to content" is set below "Appropriate up to age 10", a pop-up window will appear requesting parent permission to access the Roblox app."

Please, make sure to check these settings, hopefully, it will solve the issue.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.