I can't get past the terms and service page without a "temporary problem"

Discus and support I can't get past the terms and service page without a "temporary problem" in XBoX on Windows to solve the problem; I'm unsure if the images will appear but, Everytime I sign into my Microsoft account (on my phone) in order to play Minecraft on my switch, this terms... Discussion in 'XBoX on Windows' started by Dalaney Drake, Oct 21, 2023.

  1. I can't get past the terms and service page without a "temporary problem"


    I'm unsure if the images will appear but, Everytime I sign into my Microsoft account (on my phone) in order to play Minecraft on my switch, this terms of service page pops up, I hit "next" and after 20 seconds of loading (not even half way) that 'temporary problem's page keeps popping up.

    I've never had issues before, recently I did have to change my password because I forgot it and obviously that's a problem. Every other device I have is working perfectly fine and no error message has occurred, but when it comes to this specifically it always happens. I've tried uninstall and reinstalling my game and even restarting my phone and nothing seems to be working. I've even tried going to links provided by administrators such as; https://account.live.com/reputationcheck and https://account.microsoft.com/security , and none are working. It just gives me the same terms of service page and then the error message.

    Is this a account.live issue? I don't know how to correct this.


    I can't get past the terms and service page without a "temporary problem" [​IMG]



    I can't get past the terms and service page without a "temporary problem" [​IMG]


    :)
     
    Dalaney Drake, Oct 21, 2023
    #1
  2. Darhyl Amizola Win User

    I can't get past the terms and service page without a "temporary problem"

    I appreciate the response.

    Since we have already exhausted the workarounds yet the issue still persists, I would highly recommend you reach out to Microsoft Xbox Support for further assistance immediately as they have the tools and resources to properly investigate this case. You may contact them using the steps below:

    Chat Support:

    > Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
    > Click on the "Contact Us" button on the right of the screen.
    > Select the issue you need help with and click on the "Next" option.
    > Sign in to your Microsoft account.
    > Follow the prompts to connect to a live chat agent.

    For Callback Support:

    > Select Xbox One
    > Select See more options then subscription changes
    > Select Show Contact options
    > Select Request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

    If you're unable to contact them, try again at a later time.

    You may also check these links for reference:

    https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

    https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. Dalaney Drake Win User

    I can't get past the terms and service page without a "temporary problem"

    I've cleared my search history on Google, which contains my cache for my sites, including Microsoft. I've tried logging out completely and keep having the same error occur. I've tried logging in via my computer, phone, and my friends' devices and nothing has changed. I still cannot access my Microsoft account on Minecraft on my Nintendo switch, and I'm growing my concerned that this issue may end up affecting my other devices. My security is fine, my password and email are fine, and I'm unsure what the issue is since I've tried almost everything. What can I do, is this a server issue?

    Also, this doesn't just pertain to my switch, I'm running into errors signing into my Microsoft account in general now, it's the same "terms of service" page, 20 seconds go by, and a temporary error page pops up.
  4. Darhyl Amizola Win User

    I can't get past the terms and service page without a "temporary problem"

    Hi Dalaney! I'm more than happy to help you!

    I'm sorry you are experiencing this with your Microsoft account. No worries, let me help you sort this out.

    I've also received a lot of similar issues recently. This could be a temporary issue with the server.

    For us to isolate the case, kindly try to access your account using different browsers, devices, and even Network services on account.microsoft.com

    Also:

    Disable any extensions or try incognito or in-private browsing.

    Disconnect from VPN/Proxy servers if you have.

    Clearing the cache and cookies of your browser.

    Please take your time and let me know if it works.

    Best Regards,
    Darhyl
  5. iareBRENDEN Win User

    How i can access MS Rewards from an unsupported country?

    You can't unfortunately without breaking the terms of service.
  6. 70c26e2a-96ad-45e0-b Win User

    My friend cant change his password

    yeah, and when he does, it says "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later." and it has said that for the past 7 days
Thema:

I can't get past the terms and service page without a "temporary problem"

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